Mark Raysor
San Antonio
Summary
Accomplished Sr. National Insurance Agent at Nationwide Insurance Company, adept in client account management and fostering strong client relationships. Excelled in mentoring junior agents and surpassing sales quotas through a blend of professionalism and customer service skills. Achieved significant regional goals by leveraging expertise in property and casualty and life insurance sales and account management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. National Insurance Agent
Nationwide Insurance Company
12.2002 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Utilized CRM software to manage client relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Analyzed project performance data to identify areas of improvement.
Education
Accomplished Course Work - Information Technology
Ashworth College
Norcross, GASkills
- Project Management
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Account Management
- Life Insurance
- CRM Software
- Client Account Management
- Operations Management
- Property and Casualty Insurance
- Life Insurance Sales
- Quality Assurance Requirements
- Document Control
- New Agent Training
Accomplishments
Gold level status at Nationwide with over 25000 policy's sold career lifetime. Created over 500000 in drirect written premium for sales department 10 years in a row. Project team leader for sales in development of new CRM Artimes system for business strategy. Project team leader in agent advisory council in development of business strategy from agent to different departments to build lean efficiency. Took part in sales team projects to develop multi rater platform into sales department.
Certification
Licensed Property and Casualty, Life and health state of Texas 21 years. Six Sigma White belt certification.
Leading Virtual Meetings Certificate. Individual Accountability for Equity and Inclusion Certificate. Leveraging Virtual and Hybrid Teams for Improved Effectiveness Certificate. Decision Making Strategies Certificate. Digital Networking Strategies Certificate. Microsoft Power Automate Essential Training Certificate. Digital Transformation Certificate. Introduction to AWS for non Engineers 1 cloud concepts certificate. Becoming an Agile coach Certificate. Increasing Collaboration on your team certificate. Data Driven Decision Making for Business Certificate.
Timeline
Sr. National Insurance Agent
Nationwide Insurance Company
12.2002 - Current
Accomplished Course Work - Information Technology
Ashworth College