Mark Reale
Hanover,MA
Summary
Proven ability to work collaboratively with diverse groups and establish ongoing relationships. Capable of quickly understanding how systems are used in order to provide efficient support. Demonstrated outstanding customer orientation using strong communication skills. Strong leadership, teaching, curriculum development, and writing capabilities.
Overview
17
17
years of professional experience
Work History
Head/Lead Bartender
Flander's Field
01.2023 - Current
- Performed opening and closing duties everyday, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager
McGuiggans Pub
02.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success for two locations.
Restaurant Manager
Jamie’s Grille
01.2016 - 12.2017
- Responsible for creating intra-day scheduling to assure proper coverage would be met
- Organized promotions to increase sales during slow seasons (i.e
- Summer
- Spring)
- Responsible for nightly financial breakdowns and data entries
Apprentice
Brandano Plumbing
01.2015 - 12.2016
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
Sprinkler Fitter Apprentice, Plumbers Apprentice, Regional Delivery and Installation
JMC Transportation
01.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Eliminated risks by correctly identifying potential safety hazards.
- Planned pipe system layout, installation and repair according to specifications.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Account Manager/Customer Service
John Ryan Construction
03.2012 - 11.2013
- Responsible for handling a maintenance contract for Marshalls, Homegoods, and TJ Maxx locations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Addressed problems with accounting, billing, and service to maintain and enhance client satisfaction.
Exhibit Installer
Willwork, Inc
01.2007 - 01.2013
- Operated tools, equipment, and machinery according to safety standards.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
Education
Bachelor's - Sports Management
Marshall University
Huntington, WVSkills
- Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Excellent interpersonal and communication skills, and demonstrated willingness to work in a team environment with diverse colleagues
- Demonstrated outstanding customer orientation using strong communication skills
Experienced in time management, establishing priorities, and complying with deadlines- Strong leadership, teaching, curriculum development, and writing capabilities
- Proficient in Microsoft Word, Excel and PowerPoint
Timeline
Head/Lead Bartender
Flander's Field
01.2023 - Current
Manager
McGuiggans Pub
02.2020 - 12.2022
Restaurant Manager
Jamie’s Grille
01.2016 - 12.2017
Apprentice
Brandano Plumbing
01.2015 - 12.2016
Sprinkler Fitter Apprentice, Plumbers Apprentice, Regional Delivery and Installation
JMC Transportation
01.2013 - 12.2015
Account Manager/Customer Service
John Ryan Construction
03.2012 - 11.2013
Exhibit Installer
Willwork, Inc
01.2007 - 01.2013
Bachelor's - Sports Management
Marshall University
Similar Profiles
Dorothy AshfordDorothy Ashford
Sales Assistant at Flander's CorjporationSales Assistant at Flander's Corjporation
JOSEPH ROMALJOSEPH ROMAL
Boilermaker/Welder at Field Mining Services Group/CQ Field Mining ServicesBoilermaker/Welder at Field Mining Services Group/CQ Field Mining Services
Laurie SchroederLaurie Schroeder
Security Forces Administrative Assistant at Volk Field Air Force BaseSecurity Forces Administrative Assistant at Volk Field Air Force Base
Luke CoughlinLuke Coughlin
Cookie Crew at Crumbl CookiesCookie Crew at Crumbl Cookies
Meaghan LynchMeaghan Lynch
Baker at Crumbl CookiesBaker at Crumbl Cookies