MARK REECE
Administrative Assistant
Brooklyn,NY
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Credit Suisse USA
New York, NY
05.2018 - Current
- Senior Administrative Assistant within Global Markets division proving support to the Cash Equities Electronic Trading Desk with coverage for 25 Sales/Trading personnel. Provide key secondary level support to Cash Equities Institutional Desk
- Coordinate and manage all schedules, client meetings, conferences and travel arrangements for Equity Desk Head, Sale/Trading MDs, Directors and COOs.
- Streamlined client onboarding process by developing comprehensive client intake questionnaire that reduced processing time by 40%; Onboarded / Off-boarded 11 consultants
- Collaborated with 8+assistants across Global Markets group to provide coverage during team absences. Ensured seamless back up support through organized cross training with documented processing requirements. Maintain high level of support to all Desk coverage. Build relationships with Desk and Support teams to execute tasks quickly and proficiently
- Coordinate flight, visa, accommodations and ground transportation logistics for 20+ Traders. Successfully managed multiple simultaneous events, resulting in 25% increase in attendance while reducing average time spent on travel arrangements by 20 hours per week
- Processed over 11,000 expense reports totaling over $1.1 million through Concur system. Train new Equity Associates on Concur platform and expense reimbursement process.
- Maintained accurate and organized document archives by digitizing paper records, reducing document retrieval time by 50%. Established automated maintenance of all AES team purchase orders.
- Monitor and provide management with daily attendance tracking updates for 85 Sales/Trading personnel. Maintain holiday schedule calendar across Equity Desks to provide coverage visibility to Desk Heads and COO teams.
Volunteer
New York Cares
New York, NY
07.2011 - Current
- Volunteered in 25 projects
- Coordinated complex logistics of serving populations in need (e.g., elderly children, disadvantaged families).
Front Office Receptionist
Swiss Post Solutions
New York, NY
06.2016 - 05.2018
- Maintained 95% security compliance standards by conducting thorough identification and verification checks for 150+ visitors daily
- Safeguarded confidential client data by implementing strict access controls and encryption techniques; achieved zero data breaches in last two years
- Answered, screened and transferred inbound phone calls; provided exceptional customer service to 100+ customers daily
- Streamlined daily administrative tasks, including photocopying, faxing and mailing, to increase team productivity by 20% and reduce errors by 15%
- Submitted in facility service tickets
- Coordinated travel arrangements and scheduled 35+ conference/meeting rooms daily, ensuring all bookings were conflict-free and all requests were responded to within 2 hours
- Revised and modified function reports, drafts, memos, emails and internal/external communications resulting in 25% increase in reader engagement and 30% reduction in revision requests
- Optimized operational efficiency by providing backup coverage as clerk; performed data entry, scanned and uploaded documents, reduced payment processing time by 20% by verifying and reconciling invoices for Global Market Bankers.
Console Operator / Security Guard / Receptionist
Allied Barton Security Services
New York, NY
12.2011 - 07.2016
- Maintained professional and welcoming demeanor at all times, cultivating culture of exceptional customer service and hospitality; recognized by senior management for excellence in customer engagement and satisfaction
- Issued and tracked temporary employee and guest passes for building access, ensuring smooth entry and exit for 200+ daily visitors
- Managed set-up, clean-up and maintenance of 10 meeting rooms, ensuring all audio- visual equipment was in working order and meeting supplies were fully stocked; increased productivity and efficiency by 30%
- Managed high volume email traffic by prioritizing and categorizing incoming emails using email management software; increased productivity by 30% and reduced response time by 60%
- Monitored 35+ security cameras across floors of Time Warner, identified and reported potential security breaches, minimizing risk of loss by 45%; conducted 200+ thorough X-ray screenings daily with 100% accuracy rate, ensuring no prohibited items entered premise and enhancing overall security protocol
- Escorted VIPS, talents, guests for Turner Broadcast/CNN New York.
Office Assistant / Volunteer
Kings County Hospital
Brooklyn, NY
12.2011 - 10.2012
- Answered and screened incoming calls
- Scheduled appointments, filed out charts; kept track of other necessary paperwork, typed and copy documents
- Organize file cabinets; sorted mail / delivered mail to departments.
Receptionist / Patient Access Representative
Medical Surgical Foot Center
Brooklyn, NY
09.2010 - 07.2011
- Managed receptionist area
- Scheduled patient appointments; direct patient flow during practice hours, minimizing patient wait time
- Verified 25+ insurances daily; provided onsite training
- Accurately entered procedure codes, diagnosis codes/patient information into billing software
Education
Sales Development Specialization -
CourseCareers
Remote 07.2023
Executive Assistant Certification -
IAP Career College Online
Brooklyn, NY11.2022
Certificate of Specialization : Economics For Managers -
Harvard Business School Online
Boston, MA06.2021
Entrepreneurs Essentials Certificate -
Harvard Business School Online
Boston, MA01.2021
High School Diploma -
Erasmus Hall Campus: Business And Tech
Brooklyn, NY06.2006
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- First Aid / CPR certified; NYS Security Fire Guard License
- Travel coordination, expense reporting and calendar management
- Display positive, good use of initiative and follow through to completion attitude even in difficult scenarios
- Prospecting, Cold Calling, Researching, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Cadence, Salesforce CRM, Salesloft, Zoominfo
Volunteer
- Volunteered at Kings County Hospital from 2010 to 2012
- Volunteered for New York Cares and coordinated the complex logistics of serving populations in need (e.g., elderly, children, disadvantaged families).
- Used influencing skills to raise a substantial amount of money for keeping Prospect Park beautiful and recover from Hurricane Irene
- Participated in the 2011 Juvenile Diabetes Research Foundation - Walk to Cure Diabetes Sunday October 2, 2011
- Participated in the 2011 MAKING STRIDES against Breast Cancer Walk Sunday October 16, 2011
- Participated in the 2014 AIDS Walk Event
- Participated in the 2019 MAKING STRIDES against Breast Cancer Walk Sunday October 20, 2019