Mark Valletti
Bartlett,IL
Summary
A dynamic leader with a proven track record at Lou Malnati's and Infuse Hospitality, I excel in strategic planning, operational efficiency, and fostering strong customer relationships. Spearheaded initiatives that significantly enhanced operational cohesiveness and profitability, demonstrating exceptional leadership and financial acumen. My approach emphasizes continuous improvement and team collaboration, driving business success with a keen eye for detail and performance excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director of Operations
Infuse Hospitality
04.2024 - 02.2025
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
District Manager
Lou Malnati's Pizzeria
07.2013 - 04.2024
- Supervised various locations, enforcing high-quality standards of operation, leading to 'Best in Company' District results.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Associate of Arts - Business Administration And Management
Lincoln Land Community College
Springfield, ILSkills
- Strategic planning and execution
- Operational efficiency
- Financial analysis
- P&L management
- Teamwork
- Professionalism
- Continuous improvement
- Team leadership
- Management team building
- Change management
Accomplishments
Top producer as GM and DM, to include Sales, COGS and EBITDA results.
Developed 14 General Managers, and countless Teammates over the past 5 years.
Member of GLEAM mentoring program.
Project Management - Led the testing, training and implementation of several new systems to include: Revel, Square, Toast, HubSpot, GoSpotCheck, Cartwheel and kea.
Oak Park Disability Access Award
Nominated by the counselors at Shriners Hospital for Children for the work I do with kids with disabilities. It was the first-ever Disability Access Award bestowed by the Oak Park Disability Access Commission.
Timeline
Director of Operations
Infuse Hospitality
04.2024 - 02.2025
District Manager
Lou Malnati's Pizzeria
07.2013 - 04.2024
Associate of Arts - Business Administration And Management
Lincoln Land Community College
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