Mark Reu
St Joseph,US
Summary
Mark Reu is a highly experienced Lead Project Engineer with a strong background project and personnel management. He exemplifies company core values and fosters a collaborative work environment, serving as a role model for his team. Mark is skilled in project coordination, ensuring seamless communication with customers from order placement to installation. He has a proven track record of producing accurate shop drawings and comprehensive Bill of Materials (BOM) to guide the manufacturing process. Mark is adept at resolving customer issues promptly and effectively, ensuring customer satisfaction. His experience as a Production Coordinator demonstrates his ability to manage the flow of work and materials, optimize production efficiency, and successfully oversee large-scale projects. Mark holds a Master's Degree in Business Administration and Management, as well as a Bachelor's Degree in Communications.
Overview
17
17
years of professional experience
Work History
Lead Project Engineer
Viewrail
Midwest
10.2023 - Current
- Exemplify company core values and positively impact regional culture, serving as a role model for team members and fostering a collaborative and inclusive work environment
- Support regional leaders in the continuous development and implementation of regional initiatives, contributing to the overall growth and success of the organization
- Assist in the continuous training and development of regional project engineers, equipping them with the necessary skills and knowledge to excel in their roles
- Maintain professional and proactive communication with customers from order placement through installation, ensuring a seamless and satisfactory experience
- Ensure the accuracy of orders released to production, minimizing errors and delays in the manufacturing process
- Identify and address problems within the region, proposing effective solutions to improve operational efficiency and customer satisfaction
- Collaborate with regional leaders to implement changes and improvements that enhance the customer experience within the region
- Maintain a pipeline of work connected to our customers, ensuring a steady flow of projects and opportunities for growth.
Senior Project Engineer
Viewrail
10.2022 - 10.2023
- Collaborated closely with customers throughout the entire project lifecycle, from order placement to installation, ensuring their unique objectives and expectations were met
- Worked in partnership with the Salesperson as the primary points of contact for customers, providing seamless communication and exceptional customer service
- Effectively managed and facilitated the Online Verification Process through the customer portal, ensuring accuracy and efficiency in project coordination
- Produced detailed and accurate 2D and 3D shop drawings, providing visual representations of the final product and guiding the manufacturing process
- Built comprehensive Bill of Materials (BOM) for each order, ensuring order accuracy and facilitating smooth production processes
- Released orders into production, closely monitoring progress and ensuring timely delivery
- Maintained proactive communication with customers, providing regular updates on order status and project timelines
- Resolved customer issues promptly and effectively, addressing concerns such as installation questions, missing parts, and quality inquiries
- Managed projects of higher complexity, demonstrating strong organizational and problem-solving skills
- Provided installation guidance and post-sale support to customers, ensuring a seamless experience and customer satisfaction.
Production Coordinator
The Vomela Companies
06.2021 - 09.2022
- Monitored and managed the flow of work and materials within and between departments, ensuring adherence to production schedules and timely completion of projects
- Collaborated with department supervisors to assess work progress and determine completion dates, facilitating effective coordination and communication across teams
- Compiled comprehensive reports on the progress of work and identified and resolved production problems, ensuring smooth operations and minimizing delays
- Coordinated with sales and customer service representatives to provide expedited ship dates, ensuring timely delivery of products to customers
- Worked closely with the purchasing department to ensure the timely arrival of materials that met quality standards, optimizing production efficiency
- Implemented new machines and updated processes and procedures to enhance production efficiency, resulting in improved productivity and cost savings
- Successfully managed large-scale production projects and rebrands, overseeing all aspects from planning to execution, ensuring timely completion and high-quality deliverables
- Maintained clear and effective communication with stakeholders, fostering collaboration and ensuring alignment with project goals and objectives.
Quality Assurance Manager
rebrandsThe Vomela Companies
05.2019 - 05.2021
- Implemented and enforced good manufacturing practices and systems, ensuring consistent quality in inbound and outbound processes
- Validated and documented processes, providing appropriate documentation and training to staff members, resulting in improved quality control
- Assisted in training, coaching, and mentoring employees, fostering a culture of continuous improvement and professional development
- Coordinated monthly safety audits and reporting processes, ensuring a safe working environment for all employees
- Developed a new quality reporting process, effectively tracking and analyzing quality information for informed decision-making
- Established and enforced standard operational procedures and work practices, ensuring consistency and efficiency in output
- Developed a comprehensive training handbook and program, ensuring consistent training and adherence to procedures across the organization
- Implemented safety processes and procedures, prioritizing the creation of a safe working environment for all employees.
Service Manager/Project Manager
Mark Scott Homes
08.2016 - 05.2019
- Developed and implemented a customized service program, providing comprehensive preventative maintenance inspections and complete services for high-end residential homes, resulting in increased client satisfaction and repeat business
- Successfully managed the site of new residential construction projects, overseeing the construction of multimillion-dollar homes and ensuring adherence to quality standards and project timelines
- Optimized team performance and streamlined workflow processes, resulting in a 20% increase in overall productivity
- Collaborated closely with clients to understand their specific needs and preferences, delivering personalized service and maintaining strong client relationships
- Conducted regular meetings with clients to provide project updates, address concerns, and ensure ongoing client satisfaction throughout the construction process
- Managed and coordinated subcontractors, ensuring timely completion of tasks and maintaining a high level of quality in all aspects of construction
- Led a team of skilled carpenters, providing guidance, training, and support to ensure the successful execution of projects
- Maintained clear and concise documentation, including project plans, progress reports, and client communications, facilitating effective communication and seamless knowledge transfer within the team.
Associate Director
Expeditions Unlimited
05.2007 - 06.2016
- Oversaw and led a team of up to 50 members and volunteers, ensuring the safe and efficient delivery of extreme activities to clients
- Developed and implemented comprehensive training programs for staff, resulting in improved performance and customer satisfaction
- Planned and organized groups visiting the facility, coordinating logistics and ensuring a seamless experience for guests
- Successfully resolved operational issues, implementing effective solutions to enhance overall efficiency and customer service
- Created and implemented policies and procedures, establishing a framework for organizational operations and ensuring compliance with industry standards
- Managed construction projects, adding over 16 buildings to the facility and overseeing remodels and additions to existing structures
- Achieved significant cost savings for projects, realizing two-thirds of estimated spend through effective planning and execution
- Increased facility capacity by over 75% by creating a year-round facility with housing, meeting areas, activities, and dining facilities to accommodate over 280 guests
- Developed and maintained relationships with donors, securing donations to support the growth and development of the facilities
- Implemented inventory consolidation and reduction strategies, improving cash flow and optimizing resource allocation
- Successfully increased yearly guest days by over 50%, from 10,474 in 2008 to 16,690 in 2015, through effective marketing and customer service initiatives.
Education
MBA - Business Administration and Management, General
Liberty University
Lynchburg, VA05-2015
Bachelor of Arts - Communications
Moody Bible Institute
Chicago, IL06.2006
Skills
- Process Improvement
- Team Collaboration And Leadership
- Continuous Improvement
- Effective Project Management
- Construction Materials Expertise
- Customer Service
- Effective Communication
- Schedule Implementation
Timeline
Lead Project Engineer
Viewrail
10.2023 - Current
Senior Project Engineer
Viewrail
10.2022 - 10.2023
Production Coordinator
The Vomela Companies
06.2021 - 09.2022
Quality Assurance Manager
rebrandsThe Vomela Companies
05.2019 - 05.2021
Service Manager/Project Manager
Mark Scott Homes
08.2016 - 05.2019
Associate Director
Expeditions Unlimited
05.2007 - 06.2016
MBA - Business Administration and Management, General
Liberty University
Bachelor of Arts - Communications
Moody Bible Institute