Mark R Holland
Gilbert
Summary
Developed robust leadership and problem-solving skills in dynamic field environment, managing diverse teams and complex projects. Excel at operational efficiency and client relations, ensuring seamless service delivery and satisfaction. Looking to transition these transferrable skills into new field, contributing to organizational success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
Work History
Field Service Manager
Swire Coca Cola
11.2014 - Current
- Led team of up to 15 technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Increased team productivity with effective scheduling and resource allocation.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Streamlined field operations for improved efficiency and reduced response times.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Optimized inventory management systems to reduce costs and eliminate waste.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Reduced time to complete service calls and expertly retained key customers.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
- Maintained schedule of up to 22,000 service calls.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Sales Manager
Swire Coca Cola
03.2005 - 11.2014
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew YOY sales 8-10% by consistently meeting and exceeding quotas.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Negotiated contracts with clients for mutual benefit while maintaining strict adherence to company policies and ethical standards.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared sales presentations for clients showing success and credibility of products.
Key Account Manager
Pepsi Bottling Group
04.1999 - 12.2004
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ05.2016
Skills
- Scheduling jobs
- Sales team leadership
- Client relationship building
- Managing service operations
- Sales presentations
- Business development
- Health and safety compliance
- Key account management
- Field operations
- Territory management
- Client relationships
- Sales leadership
- Payroll management
- Scheduling coordination
- Customer rapport
- Contract negotiation
- Cross-functional collaboration
- Account retention
- Promotional event coordination
- Positive attitude
- Team coordination
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Product knowledge
- Organizational skills
- Customer retention
- Pipeline management
- Professional demeanor
- Team building
- Self motivation
- Conflict resolution
- Hiring and training
- Employee retention
- Training and development
Timeline
Field Service Manager
Swire Coca Cola
11.2014 - Current
District Sales Manager
Swire Coca Cola
03.2005 - 11.2014
Key Account Manager
Pepsi Bottling Group
04.1999 - 12.2004
Bachelor of Arts - Organizational Leadership
Arizona State University
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