Mark Rich
Saratoga Springs,UT
Summary
Dynamic HVAC professional with a proven track record at Any Hour Services, excelling in training development and client issue resolution. Expert in enhancing system efficiency and lifespan through meticulous inspections and adjustments. Strong leadership skills foster a culture of continuous learning, ensuring exceptional service and client satisfaction.
Overview
16
16
years of professional experience
Work History
HVAC Specialist
Any Hour Services
Orem, UT
07.2010 - Current
- Maintained, repaired, sold and Installed heating, air conditioning, ventilation, air quality systems
- Provided exceptional customer service using proven systems to help attain and keep long term, repeat clients.
- Collaborated with team members to enhance client experience for other trade services needed.
HVAC Service Trainer
Any Hour Services
Orem, UT
06.2013 - 12.2019
- Provided training to new technicians with hvac technical skills, costumer service systems and product knowledge
- Collaborated with training team in developing training materials/processes to enhance service knowledge and customer interaction skills.
- Facilitated onboarding processes for new hvac techs, ensuring understanding of operational protocols.
- Fostered a culture of continuous learning by encouraging employees to seek out additional educational opportunities outside of formal company-provided trainings.
HVAC Efficiency Tech
Any Hour Services
Orem, UT
01.2020 - Current
- Performed follow-up visits to confirm customer satisfaction.
- Conducted detailed commissioning to newly installed hvac systems leading to increased equipment lifespan.
- Inspect installations for code compliance, safety, appearance and over all quality.
- Adjusted and modified installations when needed to meet company quality standards and meet customer expectations for a five star service.
Education
S350, NATE, RMGA, EPA, AHS SERVICE SYSTEM -
Utah Valley University
Orem, UTSkills
- Training development and implementation
- Leadership and team building
- Client Issue resolution
- Mechanical aptitude
- Complex repair experience
- Project management
Timeline
HVAC Efficiency Tech
Any Hour Services
01.2020 - Current
HVAC Service Trainer
Any Hour Services
06.2013 - 12.2019
HVAC Specialist
Any Hour Services
07.2010 - Current
S350, NATE, RMGA, EPA, AHS SERVICE SYSTEM -
Utah Valley University