Mark Richards
Tacoma,WA
Summary
Dynamic Assistant Manager at Charley's Grilled Subs with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in money handling and team leadership, I foster a collaborative environment while mentoring staff. Successfully improved sales through strategic promotions and resolved customer issues swiftly, driving repeat business and loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Charley's Grilled Subs
01.2013 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved operational efficiency by adopting new technology for inventory management.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
University of Washington
Seattle, WA01-1983
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Multitasking and organization
- Adaptability and flexibility
- Employee supervision
- Coaching and mentoring
Timeline
Assistant Manager
Charley's Grilled Subs
01.2013 - 03.2025
High School Diploma -
University of Washington
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