MARK RICHARDSON
Summary
Systems Administrator with a robust background in cybersecurity and software implementation, experienced with network management, server administration, and troubleshooting. Utilizes advanced techniques to enhance system performance and ensure robust security measures. Knowledge of industry best practices and track record of effective team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Systems Administrator
D.A. Davidson Companies
05.2025 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Led migration projects from legacy systems to modern platforms with minimal disruption to business operations.
- 'Implemented patch management strategy that ensured timely application of security updates across all endpoints within the organization's network landscape.
- Contributed to budget planning for IT department expenses, including equipment purchases, maintenance contracts, and staff development initiatives.
- Reduced downtime with proactive monitoring of server resources and logs, enabling prompt identification and resolution of issues.
- Conducted regular audits of security infrastructure, systems, employee access, identifying weaknesses and recommending improvements and ensuring compliance simultaneously
IT BUSINESS SYSTEMS SPECIALIST
D.A. Davidson
05.2023 - 05.2025
- Implement and maintain DocuSign and Adobe through release schedule maintenance and annual audits as a product manager
- Executed comprehensive IT audits, reducing security incidents and further helping the company stay within security and compliance guidelines through strategic process improvements, leading to substantial reduction in IT expenditure.
- Designed and managed user-centric web pages using Interact software, enhancing internal stakeholder engagement and streamlining information accessibility.
IT SUPPORT ENGINEER
GEICO
10.2023 - 01.2024
- Developed root cause analysis method, achieving 90th percentile in solution delivery time.
- Facilitated software updates, enhancing security and compliance across the company.
- Delivered rapid technical support to 2000+ employees, resolving diverse IT challenges and maintaining high productivity across the organization.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
INSURANCE SALES ANALYST
GEICO
10.2021 - 05.2023
- Enhanced sales accuracy by aligning customer profiles with underwriting data insights.
- Delivered IT support for telematics app, reducing customer turnover.
- Collaborated on referral program data to improve marketing strategies.
SUPERVISOR
UPS
05.2019 - 10.2021
- Led a team of 13, optimizing routes with AS400 and GPS-TrackIt, boosting efficiency by over 10%.
- Monitored productivity via Timecard Viewer and Excel, delivering weekly performance insights.
- Conducted weekly safety reviews, aligning with OSHA, and initiated improvement programs.
- Developed strategies to enhance employee goals and safety compliance.
- Ensured safety standards met OSHA guidelines, fostering a secure work environment.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Adelphi, MD05.2024
Associate of Arts - General Studies
Wor-Wic Community College
Salisbury, MD06.2018
Skills
- Hardware troubleshooting and Techinical Support
- IP Address, DNS and Patch management
- Change control
- Mobile device management
- LAN and WAN technologies
- Powershell, XML, Python, Java
- ITIL framework
- Active directory and Zero Trust
- End-user training
- System performance monitoring
- Firewall, IPS, IDS configuration
- Systems deployment
- Teamwork and collaboration
Certification
- Az-900
- CompTia Security+
- CompTia CySA+
LINKS
Linkedin: www.linkedin.com, Github: github.com.
Timeline
Computer Systems Administrator
D.A. Davidson Companies
05.2025 - Current
IT SUPPORT ENGINEER
GEICO
10.2023 - 01.2024
IT BUSINESS SYSTEMS SPECIALIST
D.A. Davidson
05.2023 - 05.2025
INSURANCE SALES ANALYST
GEICO
10.2021 - 05.2023
SUPERVISOR
UPS
05.2019 - 10.2021
Bachelor of Science - Computer Science
University of Maryland Global Campus
Associate of Arts - General Studies
Wor-Wic Community College
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