Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mark Richardson

Spokane,WA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Restaurant Team Member

Pacific Pie Inc
08.2021 - 12.2022
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities, including delivery etiquette and transaction procedures.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Restaurant Team Member

Mr. J's Take N Bake Pizza
02.2019 - 01.2022
  • Greeted guests pleasantly and answered menu questions.
  • Operated register to process payments and collect cash payment for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Mixology Bartending Restaurant Management Course - Hospitality

SFCC
Spokane, WA

BA Psychology - Psychology Chemistry Biology

EWU
Cheney, WA
06.1992

Skills

  • Proper Equipment Operation
  • Taking Orders
  • Portion Sizes
  • Operational Standards
  • Food Safety Procedures
  • Verbal and Written Communication
  • Credit Card Transaction Processing
  • Station Preparation
  • Cleaning and Sanitizing
  • Sweeping and Mopping
  • Belt Conveyors
  • Guest Relations
  • Billing and Payment Processing
  • Changing Out Tills
  • Bussing and Pre-Bussing
  • Pizza Preparation
  • Delivering Orders to Guests
  • Chopping Vegetables
  • Production Preparation
  • Safety and Sanitation Standards

Accomplishments

I have years of experience in hospitality and casino gaming, working as a licensed Table Games dealer and bartender/waiter/dishwasher

Timeline

Restaurant Team Member

Pacific Pie Inc
08.2021 - 12.2022

Restaurant Team Member

Mr. J's Take N Bake Pizza
02.2019 - 01.2022

Mixology Bartending Restaurant Management Course - Hospitality

SFCC

BA Psychology - Psychology Chemistry Biology

EWU

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Mark Richardson