Mark Riemer
Libertyville,IL
Summary
Proven leader with a track record of enhancing customer satisfaction and financial performance at JH&CH LLc. Expert in team leadership and time management, achieving departmental goals through strategic planning and talent development. Improved customer satisfaction scores significantly, demonstrating strong decision-making and customer service skills.
Overview
28
28
years of professional experience
Work History
Manager/Food Service Supervisor
JH&CH LLc
10.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Manager of Operations
R&T Inc.
10.2021 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
General Manager
Culver's Restaurant
10.2017 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Five Guys Burger And Fries
10.1996 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
No Degree - Culinary Arts
Kendall Culinary Insitute
Evanston, IL09-1989
Associate of Arts - Graphic And Digital Design
American Acadamy of Art
Chicago, IL09-1988
High School Diploma -
Mather
Chicago, IL06-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager/Food Service Supervisor
JH&CH LLc
10.2023 - 08.2024
Manager of Operations
R&T Inc.
10.2021 - 10.2023
General Manager
Culver's Restaurant
10.2017 - 10.2023
General Manager
Five Guys Burger And Fries
10.1996 - 10.2021
No Degree - Culinary Arts
Kendall Culinary Insitute
Associate of Arts - Graphic And Digital Design
American Acadamy of Art
High School Diploma -
Mather
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