Mark Rissmiller
Shakopee,MN
Summary
Customer Specialist - with comprehensive knowledge of retail management, hardware and software support including production supervision. with extensive experience with support for corporate retail stores, and a proven ability to interface with both customers and vendors for successful support of all systems, Also able to see needed changes from an enterprise perspective and implement solutions that benefit the corporation. As well as extensive knowledge of Windows XP, 7, 10 and Mac OS X. Microsoft Office Package including Word, Access, Excel and PowerPoint.
Talented professional- highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
24
24
years of professional experience
Work History
Web Hosting Administrator
DES WEB HOSTING
Shakopee
06.2017 - Current
- Support and Set Up of customers Online Hosting. Currently supporting over 25 clients.
- Entered and maintained departmental records in company database.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Bakery Production Supervisor
Lund's and Byerly's - Bakery Production Facility
Eden Prairie
02.2022 - 01.2024
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
Technical Analyst
Contract Positions
Twin Cities
01.2015 - 05.2019
Support of over 350 customers via Call, Email or Website
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Senior Analyst
Nash Finch Company
Edina
06.2000 - 08.2014
- Managed daily problem management process for Nash Finch
- Heavy focus on analysis of data and trouble shooting techniques; Running daily meetings with IT Management; Daily reporting of findings to Vice Presidents and management of Nash Finch.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced interfaces to promote better functionality for users.
- Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
Education
Associate of Arts - Art
06.1987
Skills
- Resourceful and Analytical
- Customer Service
- Relationship Development
- Team Building and Leadership
- Document Management
- Deadline Adherence
- Attention to Detail
- Personable and Approachable
- Business Development
- Written Communication
- Problem Resolution
- Organization and Time Management
Inclusive Experience
- Business Integration
- Standardization
- Problem Management
- Service Level Agreements
- Disaster Recovery
- Change Management
Timeline
Bakery Production Supervisor - Lund's and Byerly's - Bakery Production Facility
02.2022 - 01.2024
Web Hosting Administrator - DES WEB HOSTING
06.2017 - Current
Technical Analyst - Contract Positions
01.2015 - 05.2019
Senior Analyst - Nash Finch Company
06.2000 - 08.2014
Normandale Community College - Associate of Arts, Art