Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Rittling

Buffalo

Summary

Organized professional with extensive experience in customer assistance and time management. Skilled in building strong client relationships and collaborating with team members to improve performance and achieve sales targets.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Agent

Colonial Voluntary Benefits
Buffalo, NY
06.2023 - Current
  • Developed and maintained client relationships to enhance customer satisfaction and retention.
  • Presented product offerings effectively, addressing client needs and concerns.
  • Conducted market research to identify new sales opportunities and trends.
  • Collaborated with team members to strategize sales approaches and improve closing rates.

Stay at Home Parent

Family
Buffalo, NY
05.2012 - Current
  • Managed daily schedules and activities for children, ensuring effective time management and organization.
  • Developed educational activities that fostered learning and creativity in various subjects.
  • Facilitated communication between family members to enhance collaborative decision-making on household matters.
  • Implemented routines that promoted healthy habits and emotional well-being within the family environment.
  • Coordinated logistics for family events, including planning, budgeting, and execution of activities.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Transportation Manager

Petri Baking Products
Silver Creek, NY
07.2006 - 04.2012
  • Optimized transportation routes, enhancing delivery efficiency and reducing transit times.
  • Managed logistics operations for product distribution, ensuring timely deliveries to clients.
  • Trained and mentored team members on safety protocols and operational best practices.
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Organized records of vehicles, schedules and completed orders.
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.

Education

Associate of Science - Journalism

SUNY Morrisville
Morrisville, NY
05-1986

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Time management
  • Records management

Certification

  • New York State Health, Life License - 2028
  • Aflac Health, Life License -2027

Timeline

Sales Agent

Colonial Voluntary Benefits
06.2023 - Current

Stay at Home Parent

Family
05.2012 - Current

Transportation Manager

Petri Baking Products
07.2006 - 04.2012

Associate of Science - Journalism

SUNY Morrisville