Mark Rivas
Gilroy,CA
Summary
Highly organized Business Developer with extensive talent in public speaking and delivering effective presentations. Driven leader with more than 5 years of experience prospecting business opportunities through various methods.
Overview
2
2
years of professional experience
Work History
Business Developer
Goodwill
San Jose, CA
11.2022 - Current
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Evaluated client business needs and matched customers to appropriate products and resources.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Managed over 50 customer calls per day, increased sales by 10%.
Customer Service Representative
California Check Cashing
San Jose, CA
06.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 100 customer's working in fast paced setting in coordination with great team.
Translator
Hope Services
San Jose, CA
08.2021 - 06.2022
- Translated documents in English and Spanish.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Replicated flow, style and overall meaning of original texts.
General Manager
McDonald's
Gilroy, CA
11.2019 - 02.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Gilroy High School
Gilroy, CABachelor of Science - Criminal Justice
Devry University
San JoseBachelor of Science - Crisis Counseling
Liberty University
Lynchburg, VASkills
- Client Correspondence
- Craft Support
- Clear Public Speaking Skills
- Customer Referrals
- Developing New Business
- Site Visits
- Customer Interaction
- Outreach Initiatives
- Staff Support
- Active Listening
- MS Office Proficiency
- Exceptional Communicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Developer
Goodwill
11.2022 - Current
Customer Service Representative
California Check Cashing
06.2022 - 11.2022
Translator
Hope Services
08.2021 - 06.2022
General Manager
McDonald's
11.2019 - 02.2020
High School Diploma -
Gilroy High School
Bachelor of Science - Criminal Justice
Devry University
Bachelor of Science - Crisis Counseling
Liberty University
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