Mark Rivas
GILROY,CA
Summary
Personable Housing Specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Santa Clara County. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Specialist
Housing Choices
08.2023 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
Employment Specialist (STRIVE Program)
Goodwill Of Silicon Valley
10.2022 - 07.2023
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Strengthened communication skills through regular interactions with others
Manager in Training
California Check Cashing
02.2022 - 10.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed customer feedback to identify areas for improvement
General Manager
McDonald's
11.2019 - 01.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Gilroy High School
Gilroy, CABachelor of Science - Crisis Counseling
Liberty University
Lynchburg, VASkills
- Affordable Housing Knowledge
- Case Management
- Referrals and networking
- Section 8 Administration
- Eviction Prevention
- Homelessness solutions
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
- Relationship Building
Certification
- HMIS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Specialist
Housing Choices
08.2023 - Current
Employment Specialist (STRIVE Program)
Goodwill Of Silicon Valley
10.2022 - 07.2023
Manager in Training
California Check Cashing
02.2022 - 10.2022
General Manager
McDonald's
11.2019 - 01.2020
High School Diploma -
Gilroy High School
Bachelor of Science - Crisis Counseling
Liberty University
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