MARK R. MANERA
Kennett Square,PA
Summary
To work with a progressive organization where growth potential and new challenges can be obtained and where I can effectively utilize my experience in a managerial role.
Overview
21
21
years of professional experience
Work History
Senior Project Manager – Professional Services
iPipeline
01.2012 - Current
- Responsible for serving as the primary liaison, between the company and multiple concurrent customer projects, providing quality customer implementations and achieving target profitability objectives while developing, managing and communicating detail project plans to ensure that tasks are completed on time, within budget, and meet or exceed specifications.
- Ensure that projects remain on schedule, are delivered with high quality, excellent customer satisfaction and achievement of target profit goals.
- Develop and maintain project timelines and resources during length of project according to corporate plan.
- Remain aware of any potential problems and works to mitigate risks, facilitating change order procedures as needed and conveying issues with internal and external project resources.
- Monitor project deliverables and progress through continuous communication with project members and establish effective communication with other departments to ensure projects are completed in a timely and effective manner.
Project Manager – PMO
Comcast
01.2011 - 01.2012
- Manage national, divisional and regional project initiatives supporting all lines of business, video, high-speed internet and voice services.
- Establish and manage detailed project work plans, schedules and milestones with input from multiple cross functional regional departments.
- Facilitate regional kick-off scope and weekly project status meetings.
- Point of contact for all communications supporting regional, division and national leadership teams.
- Drive escalation, troubleshooting and tracking of all risks and issues preventing completion of milestones and launching of service.
- Ensure all projects commence with a collective agreement from all functional groups resulting in a positive customer experience while ensuring manageable internal impact, if any.
- Provide regional training / awareness for all project initiatives.
Deployment Manager – Comcast Converged Products
Comcast
01.2010 - 01.2011
- Responsible for strategically creating, planning and implementing a national deployment schedule, beyond initial trial, of a new video platform and replacement HD-DVR product that offers customers an advanced digital entertainment guide and a whole new way to experience integrated TV content from multiple sources.
- Interface with cross-functional organizations in planning, forecasting, scheduling, budgeting, procuring, resourcing and process improvements.
- Create documentation to support market deployments initiation and playbooks for rapid deployment.
Senior Manager - Communications & Data Product Management
Comcast
01.2008 - 01.2010
- Managed rollout of Universal Caller ID to TV and PC to all eligible triple play subscribers utilizing Motorola and PACE set top boxes totaling 28 million households passed and 3.3 million subscribers.
- Required cross functional organization facilitation to support development, QA testing, deployment, sustained operations, provisioning, national care and marketing support of the service.
- Managed switch tandeming trial that validated process to migrate voice subscribers from CDV switches nearing exhaust to underutilized switches within the network. The successful implementation of this trial allowed for Comcast to avoid deploying five additional switches leveraging the excess subscriber license capacity while saving over 12 million in 2009.
- Created Comcast Digital Voice (CDV) Switch Deployment and Incremental Footprint Expansion Plan of Record working with DPMO and finance. Facilitated regular reviews with National Engineering (NE&TO) and vendors to ensure timely delivery of switches to avoid subscriber capacity exhaust and footprint expansions to support market quota and company stretch goals.
SR Project Manager – Comcast Digital Voice Deployment
Comcast
01.2005 - 01.2008
- Successfully managed the deployment of eight, Comcast Digital Voice (CDV) network switches (Cisco and Cedar Point), Comcast’s first Business CDV switch, four Capacity switches, eleven MGX new footprint additions and forty-four incremental OTN expansions in Eastern, Northern and Southern Divisions.
- Provide project management direction, leadership and knowledge of NE&TO deployment specific activities of Comcast Digital Voice in Eastern, Northern and Southern Divisions.
- Ensure all phases of design, ordering, central office acceptance (COA) testing, PSTN test and turn up, CO operational readiness testing and as-built documentation were adhered to in effort to reach network acceptance and transition production ready systems to Operations.
- Work with vendors and various Comcast functional organizations to ensure successful implementation and configuration of systems and certification of test efforts.
- Facilitate reviews of project status and issues while mitigating risks in all phases that could delay network handoff and launching of systems.
- Act as single point of contact for all deployment status in Southern Division.
Education
Bachelor of Science - Business Administration, Business Management, Management Information Systems
Widener University
Chester, Pennsylvania05.1986
Skills
- Project planning
- Client relationship management
- Scope management
- Agile methodology
- Risk management
- Resource allocation
Timeline
Senior Project Manager – Professional Services
iPipeline
01.2012 - Current
Project Manager – PMO
Comcast
01.2011 - 01.2012
Deployment Manager – Comcast Converged Products
Comcast
01.2010 - 01.2011
Senior Manager - Communications & Data Product Management
Comcast
01.2008 - 01.2010
SR Project Manager – Comcast Digital Voice Deployment
Comcast
01.2005 - 01.2008
Bachelor of Science - Business Administration, Business Management, Management Information Systems
Widener University
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