Summary
Overview
Work History
Education
Skills
Timeline
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Mark Robinson

Smyrna,DE

Summary

Experienced in driving measurable revenue and territory growth through the development and application of creative strategies and product procedures. Possesses broad and deep knowledge of processes, capabilities, and applications of the retail industry, as well as expertise in team building and infrastructure. Stellar leader and beneficial manager with strong communication and relationship skills. Customer service focused and detail-oriented, consistently delivering exceptional results. Highly persistent performer who consistently strives to positively contribute to overall team performance and achievement of all stated corporate objectives.

Overview

12
12
years of professional experience

Work History

Operations Manager

Lowe's Home Improvement
07.2021 - Current
  • Supervised staff of over 50 employees including Front End, Back End and Overnight operations and kept employees compliant with company policies and procedures
  • Conducted regular performance reviews of management staff, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and shrink programs to prevent losses to the company.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Store Manager

CVS Pharmacy
01.2017 - 06.2021
  • Responsible for total store operations including both the front store and pharmacy
  • Recognized and developed talent leading to the promotion of 1 Assistant Store Manager and an Operations Manager
  • Exceeded all customer service goals for FY2017 through FY2020
  • Successfully implemented upselling at checkout leading to the store being ranked #1 in the district and #9 in the region for enrollments in the newly launched Carepass program.

Store Manager

FIVE BELOW
01.2016 - 01.2017
  • Fulfilled a critical role through the full spectrum of all management objectives, leveraging superior analytical and organizational ability to consistently surpass company sales goals on every consecutive month since the store has been open
  • Manage all day-to-day store operations
  • Recruited staff of new employees for the grand opening of the Dover location
  • Exceeded all sales plans for FY2016.

Store Manager in Training

FIVE BELOW
01.2014 - 01.2016
  • Assumed a lead role in addition to gaining invaluable management experience, in which both positions resulted in the surpassing of company sales goals for the fiscal year, proficiently concluding with an 8% positive comparable store sales, and a reduction of shrink numbers from 2.5% to 1.74%
  • $3.7M in sales for FY2015
  • Consistently ranked in the company "Top 10" stores
  • Responsible for training new members of the management team.

Assistant Manager

FIVE BELOW
01.2013 - 01.2014
  • Performed to the highest degree of team management, coordinating personnel in a compatible and productive manner to ensure the highest professional output
  • Oversaw all store operations in the absence of the General Manager
  • Train new employees on all aspects of customer service and related retail procedures
  • Create weekly schedules within the allotted payroll budgets.

Education

Associate Of Business Administration - Business Administration

Delaware Technical Community College
DE

Skills

  • Team Building
  • Asset Protection
  • Safety Management
  • Retail Sales
  • Prospecting
  • Inventory Management
  • Communications
  • Team Coordination
  • Task Management
  • Merchandising
  • Payroll Control

Timeline

Operations Manager

Lowe's Home Improvement
07.2021 - Current

Store Manager

CVS Pharmacy
01.2017 - 06.2021

Store Manager

FIVE BELOW
01.2016 - 01.2017

Store Manager in Training

FIVE BELOW
01.2014 - 01.2016

Assistant Manager

FIVE BELOW
01.2013 - 01.2014

Associate Of Business Administration - Business Administration

Delaware Technical Community College

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Mark Robinson