Mark Roby
Orleans,IN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Senior Loan Underwriter
Wells Fargo
San Francisco, CA
01.2009 - Current
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with sales and territories to achieve portfolio goals.
- Trained new underwrites on how to effectively underwrite loans and read credit reports.
- Worked closely with funding to ensure loans would fund in appropriate amount of time.
- Managed portfolio with over 50 accounts and sales ranging from $16 to $21 million monthly
Dealer Concierge
Auto Trader.com
Atlanta , Georgia
06.2006 - 11.2008
- Worked closely with sale and territories to achieve company goals for each territory as well as finding solutions to dealer issues with the website.
- Trained new associates how to do their jobs.
- Helped dealerships in upgrading or downgrading their packages based off dealership needs for best overall performance.
- Worked with I.T. to get dealership graphics and reports working properly.
- Provided customer service to dealerships and sales.
- Worked with new and current customer's to train them on how to properly use the website and achieve best results out of the packages they purchased and increase sales.
- Collaborated with departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings.
- Met or exceeded sales, customer service and loyalty program standards.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.1998
Skills
- Complaint Handling
- Application Review
- Credit History Review
- LexisNexis Software
- Creditworthiness Determination
- Customer Relations
- Attention to Detail
- Analytical and Critical Thinking
- Client Interview
- Active Listening and Learning
- Customer Service
Timeline
Senior Loan Underwriter
Wells Fargo
01.2009 - Current
Dealer Concierge
Auto Trader.com
06.2006 - 11.2008
High School Diploma -
Paulding County High School