Mark Rodriguez
Coachella,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Pollo Loco, excelling in customer service and teamwork. Demonstrated strong communication skills and attention to detail, effectively managing cash transactions and training new staff. Committed to maintaining cleanliness and hygiene while optimizing operational efficiency in fast-paced environments.
Well diverse in Private Mountain View Country Club experienced with customer service, inventory management, and sales processes. Utilizes strong interpersonal skills to create welcoming environment for customers and ensure efficient operations. Track record of maintaining organized displays and effectively handling transactions.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
Pollo Loco
04.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to maintain efficient restaurant operations during peak hours.
- Trained new staff on operational procedures and standards for food safety and hygiene.
- Managed cash register transactions accurately, balancing cash drawer at end of shifts.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Golf Shop Attendant
Mountain View Country Club
10.2022 - 06.2025
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
- Reduced shrinkage rates through diligent tracking of inventory levels and adhering to loss prevention protocols.
- Processed transactions efficiently using point-of-sale systems.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Wash Bay Attendant
Eagle Truck Wash
02.2020 - 09.2022
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Maintained a safe and efficient work environment by adhering to company policies and procedures at all times.
- Assisted in the training of new hires, imparting valuable knowledge about proper techniques and best practices within the industry.
- Oversaw performance evaluations, providing constructive feedback to support employee growth and development.
- Collaborated on strategic planning initiatives, aligning departmental goals with organizational objectives.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
High School Diploma -
Amistad Continuation High School
Indio, CA06.2018
Skills
- Communication abilities
- Cleanliness and hygiene
- Attention to Detail
- Prompt timing
- Cash handling expertise
- Bookkeeping
- Records daily transactions, auditing analyzation
Timeline
Restaurant Team Member
Pollo Loco
04.2025 - Current
Golf Shop Attendant
Mountain View Country Club
10.2022 - 06.2025
Wash Bay Attendant
Eagle Truck Wash
02.2020 - 09.2022
High School Diploma -
Amistad Continuation High School