Summary
Overview
Work History
Education
Skills
Timeline
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Mark Rohan

Pace,FL

Summary

Dynamic and dependable professional with extensive experience in customer service at Whataburger. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and proficient with POS systems, consistently optimizing workflow and maintaining a clean, organized environment to exceed performance goals.

Overview

8
8
years of professional experience

Work History

Team Member

Whataburger
11.2022 - 04.2025
  • Promoted efficiency and team safety by keeping work areas clean, organized, and safe.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Optimized workflow by delivering assignments with speed and accuracy.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Store Associate

Circle K
12.2021 - 03.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.

Delivery Driver

Papa Johns
09.2020 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Cashier

Old Glory BBQ
07.2019 - 08.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Delivery Driver

Pizza Hut
10.2017 - 06.2019
  • Expedited deliveries to meet customer deadlines and requirements.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Education

Graphic And Digital Design

JM Tate High School
Cantonment, FL
05.2017

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Money handling
  • Computer skills
  • Creativity and innovation
  • Organizing work stations
  • Training and mentoring
  • Order preparation
  • Team building
  • Social media expertise
  • Proficient in software
  • Data entry
  • Willingness to learn
  • Shipping and receiving
  • Verbal and written communication
  • POS systems
  • Decision-making capacity
  • Dependability and reliability
  • Multitasking
  • Time management

Timeline

Team Member

Whataburger
11.2022 - 04.2025

Store Associate

Circle K
12.2021 - 03.2023

Delivery Driver

Papa Johns
09.2020 - 12.2021

Cashier

Old Glory BBQ
07.2019 - 08.2020

Delivery Driver

Pizza Hut
10.2017 - 06.2019

Graphic And Digital Design

JM Tate High School

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Mark Rohan