Mark Rojas
Chino Hills,CA
Summary
Project Manager with hands-on experience leading healthcare IT projects and supporting system implementations in fast-paced environments. Strong at keeping projects on track, working with cross-functional teams, and driving results from planning through go-live. Experienced with tools like Epic Systems and MS Projects, with a focus on improving workflows and overall operations.
Overview
15
15
years of professional experience
Work History
Project Management Consultant II
Kaiser Permanente
Pasadena, CA
09.2023 - Current
- Developed comprehensive project plans aligning with organizational goals and stakeholder requirements.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Implemented process improvement initiatives, enhancing operational efficiency across multiple departments.
- Facilitated stakeholder meetings to gather requirements and ensure alignment throughout project lifecycle.
- Analyzed project performance metrics to identify risks and implement mitigation strategies effectively.
- Utilized project management software (MS Project,) for tracking progress and reporting outcomes.
Project Program Coordinator
Kaiser Permanente
Pasadena , CA
11.2020 - 09.2023
- Develop project plans, timelines, and resource allocation required to meet project goals and objectives.
- Ongoing project forecasting, tracking project performance and milestone deliverables.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provide routine project status to stakeholders on project budget, progress and technical challenges as identified.
- Maintain SharePoint sites, project plans, and support documentation.
IT Support Technician
Kaiser Permanente
Pasadena , California
10.2018 - 11.2020
- Execution of project deliverables, developing of testing plans, and team schedules.
- Provided ongoing support to project team by regularly communicating with project team members.
- Organized project plans under the supervision of a project manager.
- Provide weekly updates on project status.
- Assisted various regional projects with training and educating hospital staff on new workflows.
Covered California Call Center Representative
Pinnacle Claims Management, INC.
Irvine , CA
07.2017 - 09.2018
- Provided bilingual services for Covered California clients. Worked collaboratively with agent's, brokers and enrollment counselors.
- Assisted brokers with developing founding options for potential clients.
- Provided comprehensive pre and post enrollment education and supported agents and brokers by responding to inquiries, assisted with their consumers in health plan questions and promptly resolving challenges.
- Provided telephonic and web based informational support to assist with the application process for Covered California.
Operations Specialist
Verizon
Upland, California
11.2010 - 11.2016
- Collaborated with regional / store management on Inventory control process to support daily operations and develop plans to improve inventory control.
- Collaborated with vendors on inventory management while seeking improvement process to enhance operations.
- Managed Inventory compliance, and met 100% of auditing deadlines by proactively identifying and mitigating any challenges.
- Produced and analyzed reports to determine process improvements related to inventory control and store operations.
- Accountable for inventory cost management, including adjudication of inventory, purchasing, and ensuring budgets and targets were met.
Education
Project Management Certificate -
University of California, Los Angeles Extension Program
Los Angeles, CA12.2026
High School Diploma -
Whittier High School
Whittier, CA06.2002
Skills
- Project Planning & Execution
- Stakeholder Management
- Risk & Issue Management
- Scope Management
- Schedule & Timeline Management
- Budget Tracking & Cost Control
- Change Management
- Process Improvement
Timeline
Project Management Consultant II
Kaiser Permanente
09.2023 - Current
Project Program Coordinator
Kaiser Permanente
11.2020 - 09.2023
IT Support Technician
Kaiser Permanente
10.2018 - 11.2020
Covered California Call Center Representative
Pinnacle Claims Management, INC.
07.2017 - 09.2018
Operations Specialist
Verizon
11.2010 - 11.2016
Project Management Certificate -
University of California, Los Angeles Extension Program
High School Diploma -
Whittier High School