Summary
Overview
Work History
Education
Skills
Timeline
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Mark Rosales

Saginaw

Summary

Dynamic sales professional with a proven track record at TeleTech Holdings, excelling in customer service and sales strategy development. Achieved consistent sales targets while fostering strong client relationships and mentoring staff. Skilled in analyzing data to enhance performance and drive revenue growth, demonstrating both motivational leadership and effective selling techniques.

Overview

16
16
years of professional experience

Work History

Sales Supervisor

TeleTech Holdings
10.2020 - 07.2024
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Kitchen Staff Member

Panda Express
06.2018 - 10.2020
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Quality Manager

Hemlock Semiconductor
03.2012 - 08.2016
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.

Roofing Laborer

Man Power Demolition
04.2008 - 05.2011
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
  • Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
  • Contributed to timely project completion by efficiently loading, unloading, and organizing materials.

Education

None - None

Arthur Hill High School
Saginaw, MI
06.2008

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Management support
  • Motivational skills
  • Strategic planning
  • Goals and performance
  • Inventory control
  • Analyzing data
  • Training staff
  • Staff training
  • Sales analysis
  • Influencing skills
  • Meeting quotas

Timeline

Sales Supervisor

TeleTech Holdings
10.2020 - 07.2024

Kitchen Staff Member

Panda Express
06.2018 - 10.2020

Quality Manager

Hemlock Semiconductor
03.2012 - 08.2016

Roofing Laborer

Man Power Demolition
04.2008 - 05.2011

None - None

Arthur Hill High School

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Mark Rosales