Mark Ross

• Inspected finished parts for conformance with customer specifications.
• Worked quickly and efficiently while maintaining high standards of quality control.
• Ensure compliance with applicable health and safety regulations while operating machinery.
• Follow established company policies and procedures while performing duties.

• Verified accuracy of items loaded onto truck against shipping documents.
• Monitored fuel level throughout shift and refueled when necessary.
• Performed pre-trip inspections of delivery vehicle according to company guidelines.

Drive Company growth and sales through interaction with customers, community and corporate office.

Networking to find, develop and train new talent for the business.

Provide detailed daily/week;y and monthly reports to upper management.

Responsible for interviewing and hiring new talent.

Ensure proper operation of POS system, ensure inventory is correct and process all shipments.

• Manage and supervise up to 10 associates and responsible for the day to day activities, overall direction, coordination, and evaluation in the Grocery, Frozen and Dairy Departments.
• Accountable for interviewing and training associates, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.
• Efficiently manages the schedule for my team to optimize coverage and leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
• Responsible for processing/stocking products according to Dairy/Frozen Standards, cleaning work areas, providing customer service, unloading stock, and reloading salvage.
• Set and implement policies, goals, objectives, and procedures for my departments while enforcing safety, health and security rules.
• Liaison between my departments and the store manager.
• Consistently keeps the freezer, stock, loading dock and back room organized to optimize flow.
• Cross-trained all aspects of my departments and steps in when needed to ensure my departments run smoothly.
• Takes on special projects as needed and sees the project through successful completion including corporate and regional visits, audits and inspections.
• Participates in biannual inventory and manages all aspects of inventory including shortage reports.
• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
• Monitoring the sales floor regularly, providing direction to colleagues and assisting customers and identifying and/or resolving urgent issues.
• Monitors stock/flow of products, successfully maintains inventory by checking merchandise to determine inventory levels by anticipating consumer demand, effectively controls orders and oversees stock in and stock out, and proactively eliminates overstocked items to reduce loss of products.
• Prepares reports by collecting, analyzing, and summarizing information and strategically increased YTD sales over 70% from previous year.

• Responsible for managing department inventory, pricing integrity, merchandising, labor, and other operational processes to company standards.
• Planned, ordered, and worked with the Assistant Grocery Manager and Grocery Clerks according to the production tools and standards to maximize sales and gross profit.
• Ensured all new Grocery associates receive proper training and tools to succeed.
• Ensured correct ordering, receiving, unloading, storage, and rotation of merchandise and displays.
• Ensured a high level of customer engagement and satisfaction at all times by answering customer questions regarding services and products offered, and act as a team leader and key holder for the store.
• Responsible for ordering all merchandise in assigned departments to ensure 100% in stock.
• Responsible for scheduling of associates.
• Responsible for Receiving Manager responsibilities if not available.
• Ensured proper slotting of all back stock merchandise to ensure shelf capacity maintained.
• Helped customers select products that best fit their personal needs.
• Maintained visually appealing and effective displays for the entire store.

• Manage and supervise up to 10 associates and responsible for the day to day activities, overall direction, coordination, and evaluation in the Grocery, Frozen and Dairy Departments.
• Accountable for interviewing and training associates, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.
• Efficiently manages the schedule for my team to optimize coverage and leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
• Responsible for processing/stocking products according to Dairy/Frozen Standards, cleaning work areas, providing customer service, unloading stock, and reloading salvage.
• Set and implement policies, goals, objectives, and procedures for my departments while enforcing safety, health and security rules.
• Liaison between my departments and the store manager.
• Consistently keeps the freezer, stock, loading dock and back room organized to optimize flow.
• Cross-trained all aspects of my departments and steps in when needed to ensure my departments run smoothly.
• Takes on special projects as needed and sees the project through successful completion including corporate and regional visits, audits and inspections.
• Participates in biannual inventory and manages all aspects of inventory including shortage reports.
• Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner.
• Monitoring the sales floor regularly, providing direction to colleagues and assisting customers and identifying and/or resolving urgent issues.
• Monitors stock/flow of products, successfully maintains inventory by checking merchandise to determine inventory levels by anticipating consumer demand, effectively controls orders and oversees stock in and stock out, and proactively eliminates overstocked items to reduce loss of products.
• Prepares reports by collecting, analyzing, and summarizing information and strategically increased YTD sales over 70% from previous year.

• Responsible for all store functions including opening, closing, ordering, freight processing and the day-to-day store activities.
• Protected and secured all company assets including the store cash.
• Responsible for managing sales forecasting, work scheduling, payroll hours, and productivity.
• Responsible for evaluating, recruiting, hiring, training, motivating and counseling of Dollar Tree associates.
• Maintained a professional and friendly environment with customers, subordinates and supervisors.
• Ensured that all Dollar Tree associates had completed required training guidelines while maintaining a favorable training environment.
• Maintained standards of merchandising presentation and store signage to maximize sales.
• Provided leadership and direction to associates as appropriate to include utilization of daily planner and index cards.
• Adhered to all policies and procedures including safety guidelines.
• Processed of all required reports, documents, and memos.
• Implemented all Store Support Center directives.

• Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
• Enforced safety, health, and security rules.
• Reviewed inventory and sales records to prepare reports for management and budget departments.
• Prepared and reviewed orders brought in for delivery.
• Managed inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
• Ensured the department was merchandised in accordance with the needs of the community.
• Maintained shelf allocations to ensure the availability of products at all times.
• Ensured the department was well maintained and exceeded company standards for appearance.
• Supervised, trained and developed team members in accordance with company policies and procedures.
• Evaluated department conditions and operations to determine strengths and areas for improvement and reinforced strengths while developing and implementing improved practices and procedures.
• Ensured company standards for safety, proper food handling practices, sanitation and productivity were maintained.
• Monitored cooler and display area temperatures to ensure product quality and reported instances when refrigeration failed immediately.
• Responsible for scheduling department employees.
• Ensured adherence to wage and hour policies and regulations.

• Interviewed, hired and trained associates.
• Planned, assigned and directed work.
• Appraised performance.
• Rewarded and coached associates.
• Addressed complaints and resolving problems.
• Enforced direct compliance of associates with established Company policies, procedures and standards such as safekeeping of Company funds and property, personnel and grievance practices.
• Reviewed operational records and reports for the store manager to project sales and to determine store profitability.
• Co-ordinated sales and promotional activities for the store manager.
• Communicated and responded to the Customer's requests for information and/or service.
• Evaluated the store to assess the overall presentation of merchandise and appearance of the store noting deficiencies for corrective action.

• Trained in all aspects of warehouse operations including receiving, order-filling and shipping.
• Supervised all associate training involving OSHA, Power Equipment, Serious Injury Response and Fire Brigade training in 5 different Distribution Centers which totaled well over 1,000 associates and Managers.
• Responsible for installing CCTV systems in 8 Distribution Centers, served as training contact for surrounding Distribution Centers, and conducted theft investigations.