Mark Rubalcava
Summary
Dynamic leader with a proven track record, adept in process optimization and workforce development. Excelled in driving business growth, and enhancing operational efficiency. Skilled in strategic contract negotiations and project management, consistently delivering results beyond expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
McNally Enterprises
03.2022 - Current
- Presently, implementing an annual Business to Business convention with a $650K budget inclusigve of equipment ordering, scheduling, logistics, transportation.
- Address clients needs through consistent and regular communication.
- Maintain performance of 75+ personnel while overseeing recruitment, rightsizing, and task delegation
- Liaised with the Graphics and AV Design teams while conducting indirect oversight of operations and customer service functions.
- Establish metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated.
- Review, analyze, and evaluate business procedures to ensure best in class process and procedures.
- Ensure safety of the work environment.
- Oversee manufacturing, purchasing, and Project Manager departments, ensuring each reaches goals set by company leadership.
- Manage and monitor forecasts and budgets with the cost of sales in each division to achieve financial objectives.
- Communicate and cascade company directives for major changes with operations staff.
- Improve customer service and satisfaction.
- Source new vendors to secure cost-effective contracts.
Motor Vehicle Representative
Department of Motor Vehicles
11.2020 - 03.2022
- Accelerated operations by streamlining various client-facing procedures, such as license registrations, ID card applications, and occupational licensing.
- Ensured compliance with federal regulations by conducting inspections and interpreting policies.
- Coordinated administrative processes, including documentation.
- Standardized license registration by coaching staff members on complete license issuance procedures.
- Expedited the license transaction process by formulating key notes during customer interactions.
- Secured the Superior Customer Service award by improving client-centered processes.
- Earned 2 customer service certifications; preserved client data confidentiality when addressing queries and concerns
Operations & Production Manager
15|40 Productions
10.2019 - 04.2020
- Achieved productivity targets by transitioning employees to new roles based on strength-based management in coordination with senior leadership.
- Ensured warehouse compliance with OSHA and HSE standards; eliminated safety hazards by furthering facility inspections and repairs.
- Drafted and negotiated cost-effective vendor service level agreements.
- Met production goals by enforcing contractor accountability.
- Streamlined production operations by introducing a new inventory management system.
- Supported an $80M business within the entertainment industry by overseeing operations and logistics for 2 large-scale facilities.
- Cut expenses by 20% by optimizing vendor agreements to acquire high-quality materials.
- Reduced costs by eliminating issues and delays associated with inbound and outbound freight and logistics; increased transportation availability by onboarding an external trucking company.
- Grew staff productivity and decreased overtime by recruiting and training 50 personnel to balance a heavy workload.
- Improved employee satisfaction by planning and initiating rewards and recognition programs.
Office Manager
Signature
09.2017 - 10.2019
- Responsible for ensuring the office staff was up-to-date with all training.
- Ensured employee safety by devising and establishing fire prevention and earthquake preparedness strategies.
- Increased operational efficiency by demonstrating exceptional leadership when leading 52 cross-functional employees within the Customer Service, Sales, and HR teams.
- Boosted staff retention by launching incentive programs based on sales and customer service.
- Renegotiated vendor contracts for projects worth $500K.
- Grew the business and acquired new clients by rebranding and modernizing the corporate image.
- Strengthened customer service operations by introducing a new telecommunications system with a call recording features.
- Supervised office maintenance functions, including HVAC, plumbing, sanitation, landscaping, pest control, waste management, and general repairs.
Operations & Events Manager
Pacific Events
01.2015 - 09.2017
- Superintended end-to-end event management
- Revamped office and warehouse operations by furthering timely maintenance and repairs related to plumbing, lighting, and equipment; led installation of a warehouse racking system
- Approved and issued city permits and coordinated waste management processes
- Oversaw, coached, and developed 25-35 personnel
- Optimized employee availability by negotiating temporary contract work
- Eliminated silos between office and field staff members
- Augmented business by 31% by securing new accounts in partnership with city, venue, and chambers of commerce officials
- Successfully organized and managed noteworthy entertainment events, including Grammy and Academy Awards
- Enforced workplace safety by implementing OSHA regulations
- Generated leadership buy-in for staff training on HSE protocols
- Investigated, recorded, and mitigated safety incidents
- Streamlined communication between business owners and drivers by instituting Slack and educating personnel on the solution
Owner & Operator
Picture Perfect
11.2005 - 12.2015
- Established and expanded the company from the ground up by directing all operational aspects, including sales, marketing, accounting, scheduling, and HR and payroll.
- Enhanced customer service quality by mentoring staff members and negotiating agreements with vendors and suppliers.
- Strengthened brand image by sponsoring multiple community events.
- Boosted annual revenue up to $475K by devising sales growth strategies.
- Hired and maintained staff of 15 employees, such as office administrators, drivers, installers, and general workers.
Education
Associate of Arts - Business Administration and Management
Fullerton College
Fullerton, CASkills
- Process Optimization
- Project Management
- Change Management
- Workforce Development
- Business Growth Strategies
- Risk Assessment & Management
- Market Awareness
- Budget Optimization & Control
- Strategic Contract Negotiations
- Project & Operations Excellence
Certification
- OSHA Training & Certifications
- 360 Building & Facility Management
- Negotiations Skills & Tactics
- Diversity, Inclusion, & Belonging
- Forklift Certification
Languages
Spanish
Native/ Bilingual
Timeline
Director of Operations
McNally Enterprises
03.2022 - Current
Motor Vehicle Representative
Department of Motor Vehicles
11.2020 - 03.2022
Operations & Production Manager
15|40 Productions
10.2019 - 04.2020
Office Manager
Signature
09.2017 - 10.2019
Operations & Events Manager
Pacific Events
01.2015 - 09.2017
Owner & Operator
Picture Perfect
11.2005 - 12.2015
Associate of Arts - Business Administration and Management
Fullerton College
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