Mark Ruffcorn
Mesa,AZ
Summary
Highly skilled and experienced investigative professional with over 8 years of hands-on experience in conducting and or initiating criminal investigations, financial fraud, narcotics activity and assault cases. I am committed to ensuring the integrity and privacy of sensitive information throughout an investigation and driven to accurately complete an investigation in a timely fashion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics/Delivery Advisor
EMV Automotive
01.2022 - Current
- As a Logistics/Delivery Advisor my role requires that I coordinate delivery schedules with customers as well as freight companies while using tools such as SAP, Salesforce, Excel, Load board and Outlook
- As a Delivery Advisor I was solely responsible for making contact with existing customers to schedule vehicle drop off and pick up times as well as working one on one with freight companies for all vehicles being delivered to our facility from out of state.
- Monitored customer service operations to confirm compliance with quality standards.
- Improved processes by recommending operational changes.
Realtor (Part Time Agent)
Berkshire Hathaway Home Services
01.2021 - 01.2024
- As a Realtor with Berkshire Hathaway Home Services my daily duties require that I contact existing clients as well as future clients to address their needs as it pertains to the current housing market
- Duties require that I tour homes on a regular to identify any properties that will suite client's needs as well as keeping myself current with what is available in the market
- Additional duties require that I complete a visual inspection of the property to identify any existing issues of the home prior to the client placing an offer
- Visual inspections include the roofing to help identify the age of the roof, water damage in areas of the home where water may be present (Bathrooms, kitchens, laundry rooms) as well as any area of the home they may require immediate attention in order to ensure that clients place an accurate, well-educated offer.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Intelligence Officer Coordinator
State of Illinois
01.2015 - 01.2020
- As an Intelligence Coordinator my tasks consist of managing the daily operations of the Intelligence Unit within the assigned facility where my key responsibilities consisted of ensuring that investigations are completed in an ethical and timely manner as well as the management and mentoring of the investigators assigned to my unit
- My position also required that all completed investigations are submitted for final approval prior to being logged into the department database
- Once an incident has occurred, it was my responsibility to determine if an investigation is warranted
- If an investigation is to be opened by a member of my staff my responsibilities require that I oversee the investigation and assist staff in any way that may be needed to ensure all evidence and sensitive documentation is properly managed and remains confidential.
- Verified visitor security clearances and eligibility for access.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Contributed to crisis response readiness by participating in emergency preparedness exercises simulating various threat scenarios.
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
STG Intelligence Officer
01.2018 - 01.2019
- Duties consisted of the investigation of major and minor incidents
- Incidents that were investigated included major and minor assaults, threats made against IDOC officials, narcotics activity, fights and the monitoring of any STG/Gang activity with the purpose of identifying individuals determined to be leading their organizations and the monitoring of any illegal activity
- Once information was obtained, I was required to report all information to the Intel Coordinator and expected to follow through and complete any investigations that had been personally opened
- Conducted comprehensive background investigations on potential civilian visitors seeking access to my assigned state facility utilizing a national database
- As an investigator it was required that I be proactive in the gathering of all information utilizing techniques and processes set into place by the department as well as formulating new forms of investigating.
Correctional Officer
01.2015 - 01.2018
- Duties consisted of completing all tasks related to a correctional facility
- The position required the management of offenders and to report any unusual activity to my direct supervisor.
Education
No Degree - Business
Grand Canyon University
Phoenix AZSkills
- Relationship Building
- Presentations and public speaking
- Conflict Management
- Suicide Prevention
- Training and mentoring
- Interview Skills Instruction
Certification
- Wicklander-Zulawski & Associates Interview and Interrogation, 2019-01-01
- Successful completion of all required courses related to obtaining my Arizona Real Estate License, 2021-01-01
Timeline
Logistics/Delivery Advisor
EMV Automotive
01.2022 - Current
Realtor (Part Time Agent)
Berkshire Hathaway Home Services
01.2021 - 01.2024
STG Intelligence Officer
01.2018 - 01.2019
Intelligence Officer Coordinator
State of Illinois
01.2015 - 01.2020
Correctional Officer
01.2015 - 01.2018
No Degree - Business
Grand Canyon University
- Wicklander-Zulawski & Associates Interview and Interrogation, 2019-01-01
- Successful completion of all required courses related to obtaining my Arizona Real Estate License, 2021-01-01
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