Mark Ruiton
West New York,NJ
Summary
I seek a long-term position in a reputable company where my hard work and experience can be used in developing the corporate vision. I offer exceptional interpersonal interaction and a background in sales and customer service. Highly organized and motivated, with a renowned ability to motivate, inspire, and direct others in a supportive environment.
Overview
11
11
years of professional experience
Work History
Courtesy Supervisor / Courtesy Agent
SoJo Spa Club
Edgewater, NJ
10.2021 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained accurate records of incidents, including accident reports and customer concerns.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Employee of the month of June 2022 and Leader of the year for 2023.
Server Team Lead / Bartender
Ricardo Steak House
Harlem, NY
10.2013 - 07.2021
- Responsible for training new wait staff members on guest service expectations, safety procedures, regulations for beverage serving, and restaurant policies.
- Proactively prepare for large parties and reservations, anticipating planning and staffing needs.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Education
Associate of Arts -
Hudson County Community College
Jersey City, NJSkills
- Process Improvement
- Strategic Planning
- Operations Management
- Processes and procedures
- Inventory Control
- Policy Enforcement
- Goal-Oriented
- Training and mentoring
Accomplishments
- Employee of the month of May 2022
- Leader of the Year for 2023
Affiliations
- Volunteering EarthShare X SoJo spa club
Languages
Spanish
Professional
References
References available upon request.
Timeline
Courtesy Supervisor / Courtesy Agent
SoJo Spa Club
10.2021 - Current
Server Team Lead / Bartender
Ricardo Steak House
10.2013 - 07.2021
Associate of Arts -
Hudson County Community College
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