MARK RUPERT

Dispatcher

Calportland company

04.2010 - 03.2023

Concrete mixer driver and trainer
Transportation of ready mix, trainer of new hires, knowing routes and all mix designs, loader operator, safety committee.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Contributed to public safety initiatives through active participation in community events and outreach programs.
Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Promoted teamwork among colleagues by proactively assisting others when needed.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Directed dispatching, routing, and tracking of 120 fleet vehicles.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Assisted in resolving customer complaints and grievances.
Communicated with customers to provide delivery updates and resolution.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Scheduled deliveries and pickups according to customer needs.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Tracked and monitored vehicle performance and maintenance