Mark Russell
Data Analyst/Risk Management Consultant/Banker
Syracuse,UT
Summary
Seasoned Data Management Specialist with over 18 years of experience working with computers. Produces thorough quantitative reports accurately and quickly, seamlessly relaying information to appropriate locations. Strong analytical and people skills improve company production processes.
Experienced people manager with over 12.5 years of experience in collections and banking industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Data Management Consultant
Wells Fargo
Syracuse, Utah
04.2018 - Current
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Established rules and procedures for data sharing with assigned IPS team personnel and applicable external stakeholders.
- Facilitated review and selection of data acquisition citations and applicable standards.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
- Conducted complex data management with SQL server and T-SQL.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Implemented security measures to protect vital business data.
- Modified databases to meet needs and goals determined during planning process.
- Conducted tests to identify issues and make necessary modifications.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Developed and updated databases to handle customer data.
Collections Supervisor
Wells Fargo
Salt Lake City, Utah
09.2005 - 04.2018
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Reported on and recommended actions related to financial stability of potential clients.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Interviewed and assisted in selection of candidates for collections positions on team of 18.
- Prepared and delivered performance reviews of 18 collections agents to support continuous improvement of department.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Recommended and implemented techniques to improve productivity and cut costs for company.
- Documented conversations with consumers and research into accounts.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
Collector
Wells Fargo Financial
Vancouver, WA
03.2004 - 09.2005
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed accounts for compliance with repayment agreements.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Documented changes in accounts and on credit reports.
- Evaluated, researched and resolved discrepancies.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new team members on scripts, company services and collection strategies.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Achieved performance goals on consistent basis.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
Education
Bachelor of Science - Business Administration And Management
Brigham Young University
Provo, UT 09.1997 - 06.2003
Skills
Systems administration
Running backups
Implementing security measures
Data audits
Relational Database Management
Written Communication
Dependable and Responsible
MS Office
Timeline
Data Management Consultant
Wells Fargo
04.2018 - Current
Collections Supervisor
Wells Fargo
09.2005 - 04.2018
Collector
Wells Fargo Financial
03.2004 - 09.2005
Bachelor of Science - Business Administration And Management
Brigham Young University
09.1997 - 06.2003