Mark Russell Jr
Louisville,KY
Summary
Student-focused Group Leader trained to oversee enrichment programs and remain level-headed at all times. Offering over 2 years of expertise in educational environments. Supportive Accounting Assistant known for taking initiative to maintain best-in-class accounting services. Proven history of helping modernize offices while maintaining financial recordkeeping. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Group Leader
YMCA Of Greater Louisville
06.2021 - Current
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
- Worked with other group leaders to identify and resolve issues between teams.
- Implemented improved initiatives to optimize safety and quality.
Daycare Teacher
St Gabriel's School
01.2021 - 05.2021
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
- Observed behavioral issues to alert parents or guardians.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Read stories to children and taught painting, drawing and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Observed children to record development.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Remittance Processor
Bluegrass Cellular
08.2019 - 06.2020
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Maintained accuracy when reviewing and reconciling general ledger.
- Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
- Reconciled bank and credit card accounts monthly.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
- Used company software to analyze finances and create detailed forecasts for day staff.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY05.2024
Minor - Political Science And Government
University of Louisville
05.2024
Skills
- Behavioral Guidance
- Recreational Activity Planning
- Student Empowerment
- Defects Identification
- Teamwork and Coordination
- Teamwork and Communication
- Good Communication
- Flexible Schedule
- Mathematics and Calculations
- Identifying Flaws
- Computer Skills
- Strong Work Ethic
- Continuous Improvement
- Verbal and Written Communication
- Student Records Management
- Child Development
- Relationship Building
- Issue Resolution
- Critical Thinking
- Team Building
- Problem Solving
- Creative Thinking
- Decision Making
- Organizational Skills
- Conflict Resolution
- Feedback Delivery
- Attention to Detail
- Following Instructions
Accomplishments
- Hands-On Curriculum: Explore a wide array of business best practices through simulation exercises and skills development workshops.
- Insiders’ Perspectives: Learn first-hand from accomplished professionals, including members of Yale University’s esteemed faculty.
- College & Career Readiness: Practice the skills needed to make the most of college and get a leg up in this competitive career landscape.
NYLF Business Innovation provides you with the opportunity to experience life on the campus of the second oldest Ivy League institution. During this extraordinary program, you will also enjoy:
Certification
- First Aid/CPR Certified
Additional Information
Current member of Louisville Greek Life of the KY Iota chapter of Phi Delta Thete
I was our Parents chair- which took part of talking to parents and guardians about our chapter and planning parents events
I was elected and currently serving on our Executive committee
Timeline
Group Leader
YMCA Of Greater Louisville
06.2021 - Current
Daycare Teacher
St Gabriel's School
01.2021 - 05.2021
Remittance Processor
Bluegrass Cellular
08.2019 - 06.2020
Bachelor of Science - Criminal Justice
University of Louisville
Minor - Political Science And Government
University of Louisville