Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Ryce

Odenville,AL

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over [Number] years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
  • Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager/Key Holder

Dollar General Store
09.2022 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.

Assistant Manager

Jack's
04.2021 - 07.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Food Expeditor/manager

Mountain Brook Club
04.2016 - 04.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Played key role in bolstering high-end dining experience by optimizing resources allocation.
  • Organized dining area based on reservations, minimizing waiting times.
  • Trained new expeditors and food runners according to company policies and standards.

CNP Manager

Birmingham City Schools
04.1999 - 05.2015
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

High School Diploma -

West End High Scool
Birmingham, AL
06.1990

Skills

  • Recruitment and Training
  • Managing Customer Needs
  • Merchandise Quality Assurance
  • Rewards Programs

Certification

Serve Safe Certification

Timeline

Manager/Key Holder

Dollar General Store
09.2022 - Current

Assistant Manager

Jack's
04.2021 - 07.2022

Food Expeditor/manager

Mountain Brook Club
04.2016 - 04.2021

CNP Manager

Birmingham City Schools
04.1999 - 05.2015

High School Diploma -

West End High Scool
Mark Ryce