Mark Salinas

• Oversaw day-to-day production activities in accordance with business objectives.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Managed 20 team members across 4 departments, resulting in approximate $900k increase in annual revenue.
• Managed, trained and motivated Aestheticians, Nurses, sales reps and the administration team to continuously improve knowledge and abilities in Aesthetic field.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Promoted positive customer experience through day-to-day supervision and management of MedSpa facility.
• Upheld great standards of leadership for employees, consistently leading by example for best-in-class Aesthetic work.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Maintained cleanliness and organization of all workspace, working closely with employees to systemize tasks.
• Provided exceptional customer service to customers, increasing customer loyalty 37% retention rate.
• Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Generated and developed leads, using Events, branding, B2B, networking and Existing database system to acquire new clients.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Set aggressive targets for employees to drive company success and strengthen motivation increased sales by 30%
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Delivered training for staff development,change management and materials, process and technical controls.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

• Manage multiple employees/individuals at multiple locations in a very fast paced environment
• Responsible for administrative cost, and quality management to ensure meeting metrics and goals, increased sales from 1.2 million to 30 million in 7 years.

• Collaborating with vendors and monitoring their quality standards to ensure they are meeting their guarantees and warranty obligations
• Identifying trends, performing strategic quality analysis on various competencies and programs
• Responsible for Hiring / Firing, employee retention and attendance.
• Develop the appropriate product, marketing and operating strategy to sell surplus products utilizing online services
• Provide leadership, direction and skill development to direct reports; managing warehouse, distribution and customer service centers; Ensure appropriate prioritization of initiatives and good personnel management

• Direct end-user phone and email support for escalated customers
• Created training documents, resources for staff as needed
• Trained staff
• Highly involved with workforce management and load balancing (i.e. appropriate balance of staff)
• Handled customer service escalations and appeals, ensure compliance with Better Business Bureau (BBB), and State Attorney General Offices
• Develop a climate for superior customer service

Management of floor supervisors and call center staff