Mark Samuels

• General Manager Hampton by Hilton 9/2006 - 9/2015
• General Manager Fairfield by Marriott 10/2015 - 4/2023
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed budget implementations, employee evaluations, and contract details.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, followed budgets and controlled expenses to provide financial stability. a
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with Hilton and Marriott brand standards.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Managed inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Involved in social responsibility programs, building community engagement and enhancing brand reputation.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.

SJB Management, Inc.

113 Longview Heights

Athens, OH 45701

Chad Bortle - President

740.349.0051

Alan Hardway - VP Operations

304.489.3025

Melissa Bailes-Jewell

Sales Director - Fairfield by Marriott

740.589.5839