Mark Santa Ana
La Habra,CA
Summary
Hardworking Health Information Clerk with expertise in healthcare documentation procedures. Dedicated to applying evolving information technology to complete health information management processes. Monitors compliance systems, including Medicare, Medicaid and managed care. Produces accurate and thorough data utilized for healthcare quality improvement, utilization management and risk management.
Overview
9
9
years of professional experience
Work History
Health Information Clerk
Camino Health Center
09.2023 - Current
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent, and scanned medical record data.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Used electronic health record system to scan, index, and input documents.
- Accurately scanned, indexed, and inputted documents into an electronic health record system.
- Maintained accuracy, completeness, and security for medical records and health information.
- Fax medical records and inbound phone calls.
- Used electronic health record system to scan, index, and input over 170 documents.
Merchandise
Disneyland
09.2018 - 09.2023
- World of Disney Merchandise Cashier responsibilities:
- Working at a variety of both indoor and outdoor locations. - Constant interaction with guests, including answering questions and providing directions, event information, and other services to help create a magical experience.
- Knowledge and understanding of safety and sanitation guidelines.
- Maintaining work area-restocking and cleaning. - Collect and manage $1500 daily in cash sales through point-of-sales experience processing with cash, credit, and debit cards.
Service Agent
Enterprise Holdings Rent-A-Car
01.2017 - 06.2018
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Performed routine maintenance on vehicles.
- Removed stains on carpeting and sprayed interior with air freshener.
- Maintained high customer satisfaction standards to meet or exceed targets.
Shift Leader
Taco Bell
08.2014 - 12.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2023
Skills
- Regulatory Compliance
- Administrative Coordination
- EMR Updating
- Chart Management
- Information Protection
- Attention to Detail
- Data Entry
- HIPAA Compliance
- Customer Service
- Patient Rights
- Patient Health Information Access
- EMR Systems
Timeline
Health Information Clerk
Camino Health Center
09.2023 - Current
Merchandise
Disneyland
09.2018 - 09.2023
Service Agent
Enterprise Holdings Rent-A-Car
01.2017 - 06.2018
Shift Leader
Taco Bell
08.2014 - 12.2015
Bachelor of Science - Health Administration
University of Phoenix
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