Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mark Sapola

Mark Sapola

Akron,OH

Summary

Dynamic leader with a proven track record excelling in customer satisfaction. Drove revenue growth through innovative product launches and cultivated strong partnerships. Committed to operational excellence and integrity, fostering a culture of collaboration and high performance partnerships with customers and vendors alike.

Overview

26
26
years of professional experience

Work History

President

KelMar Sales, Inc.
01.2010 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.

Sales Representative

Barco Sales, Inc.
03.2001 - 12.2009
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Sales Manager

Specialty Pipe Products, Inc
09.1999 - 03.2001
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

No Degree -

Kent State University
Kent, OH

Skills

  • Strategic planning
  • Operational excellence
  • Integrity and ethics
  • Crisis management
  • Operations management
  • Business development
  • Company representation

Timeline

President

KelMar Sales, Inc.
01.2010 - Current

Sales Representative

Barco Sales, Inc.
03.2001 - 12.2009

Sales Manager

Specialty Pipe Products, Inc
09.1999 - 03.2001

No Degree -

Kent State University

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