Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Sanitas Medical Center
TAMARAC, FL
08.2024 - 05.2025
Participated in community outreach events focused on educating individuals about preventive healthcare measures.
Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
EMT
MCT EXPRESS
TAMARAC, FL
06.2021 - 04.2024
Assisted with CPR and airway clearing procedures during emergencies.
Collected blood samples for lab analysis to diagnose disease or screen for health problems.
Took patients' vital signs, collected medical specimens and updated information in patient charts.
Documented calls in reports detailing incident type and course of treatment.
Assessed emergency situations and prioritized medical care for patients.
Lifeguard
Coral Springs Aquatic Complex and Fitness Club
Coral Springs, FL
06.2017 - 12.2020
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Kept watch over swimmers to respond quickly to distress situations.
Contacted emergency personnel and provided aid while waiting for further assistance.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Swim instructor for 2 years. Experienced teaching kids at all levels and skill set.
Engaged with students to help them acclimate to and become comfortable in pool.