Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Sauceda

San Antonio,TX

Summary

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

Overview

13
13
years of professional experience

Work History

Housing Advocate

NBHousingpartners
New Braunfels, TX
07.2020 - Current
  • Assisted clients in completing applications for rental assistance programs and other forms of support.
  • Conducted outreach activities to educate individuals about available resources related to housing issues.
  • Developed relationships with local organizations and agencies to facilitate referrals for clients in need of additional services.
  • Maintained detailed records of all client interactions including demographic information, case notes, and outcomes.
  • Researched potential rental properties that meet the criteria established by each individual client.
  • Performed intake interviews with prospective clients seeking assistance with their housing needs.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Collaborated with social workers to support patients.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.

Residential Support Worker

Connections Individual & Family Services
New Braunfels, Texas
05.2016 - 01.2020
  • Provided guidance and support to residents in crisis situations.
  • Facilitated group activities and monitored individual progress towards goals.
  • Developed and implemented behavior modification plans for challenging behaviors.
  • Maintained daily records of resident activities, progress, and incidents.
  • Assisted with medication administration and management as needed.
  • Collaborated with other healthcare professionals to ensure best practice standards were maintained.
  • Transported residents to appointments, meetings, recreational outings..
  • Provided emotional support to residents during difficult times.
  • Participated in team meetings to discuss current issues related to clients' welfare.
  • Monitored clients' health conditions and reported any changes or concerns immediately.
  • Educated clients about healthy lifestyle habits such as nutrition and exercise.
  • Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
  • Completed bed, welfare and security checks on residents.
  • Worked with residents to develop meal preparation and cleaning skills.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Administered medications and educated patients and families on correct at-home administration.

Residential Medication Aide

Sodalis Elder Living
Garden Ridge, TX
01.2015 - 12.2016
  • Assisted in providing medication to residents according to their individualized care plans.
  • Conducted regular rounds to ensure that all medications were taken correctly and on time.
  • Maintained accurate documentation of medication administration, including dosage records, side effects, and other relevant information.
  • Monitored patients for adverse reactions or changes in condition after administering medications.
  • Managed inventory of medications and medical supplies, ensuring that sufficient quantities were available for resident needs.
  • Provided guidance and support to family members regarding medication concerns for their loved ones living in the facility.
  • Conducted regular assessments of resident's physical condition while they are taking medication regimens.
  • Assisted with discharge planning by coordinating follow up appointments with primary care providers upon transfer out of facility.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Residential Monitor

Soba Recovery Center
San Antonio, Texas
03.2012 - 12.2015
  • Encouraged positive social interaction among residents through recreational activities and group outings.
  • Enforced rules of the facility consistently while being mindful of individual differences among residents.
  • Collaborated with other staff members in order to maintain a safe and secure environment at all times.
  • Organized recreational events such as movie nights, game nights, arts and crafts activities., that allowed for healthy socialization between residents.
  • Performed administrative duties such as filing documents or preparing reports related to resident care.
  • Participated in team meetings where residential issues were discussed and solutions were proposed by staff members.
  • Maintained records of resident activities and progress, including incident reports and daily log entries.
  • Provided guidance and support to residents regarding personal development goals, behavior management plans, and conflict resolution strategies.
  • Communicated program policies and enforced each.
  • Collaborated with treating psychiatrist to develop individual service plans for each resident.
  • Connected individuals with relevant community resources and coordinated referrals.

Residential Associate

Crosspoint
San Antonio, Texas
08.2011 - 12.2015
  • Managed the daily operations of monitors and ensured proper functioning.
  • Maintained records on system performance, maintenance activities, and other relevant data.
  • Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
  • Maintained accurate record of resident care services and reported any changes in condition to supervisor.
  • Developed positive relationships with residents by demonstrating respect for their needs and preferences.
  • Ensured the safety and well-being of all residents by monitoring their behavior and intervening when necessary.
  • Developed individualized care plans for each resident based on their specific needs.
  • Collaborated with other residential staff members to ensure efficient operation of the facility.
  • Coordinated transportation services for residents to appointments or social activities outside the facility.
  • Maintained accurate records of resident's medical history, medications administered, treatments prescribed.
  • Responded promptly to any emergency situation that may arise within the facility.
  • Encouraged independence among residents by providing them with opportunities for self-care.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Answered telephones and routed calls or delivered messages.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Administered, coordinated or recommended disciplinary and corrective actions.

Education

Some College (No Degree) - Medical Assisting

Texas Careers
San Antonio, TX
08-2007

High School Diploma -

Highlands High School
San Antonio, TX
05-1990

Skills

  • Program Evaluation and Improvements
  • Customer Service
  • Maintaining Client Records
  • Microsoft Access
  • Case Management
  • Relationship Building

Timeline

Housing Advocate

NBHousingpartners
07.2020 - Current

Residential Support Worker

Connections Individual & Family Services
05.2016 - 01.2020

Residential Medication Aide

Sodalis Elder Living
01.2015 - 12.2016

Residential Monitor

Soba Recovery Center
03.2012 - 12.2015

Residential Associate

Crosspoint
08.2011 - 12.2015

Some College (No Degree) - Medical Assisting

Texas Careers

High School Diploma -

Highlands High School

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Mark Sauceda