MARK SAXTON
Klamath Falls,OR
Summary
Highly ambitious and dedicated Community Relations Manager in senior living.
Overview
28
28
years of professional experience
Work History
Executive Director
Pacifica Senior Living
Klamath Falls, OR
03.2020 - 11.2020
- Responsible for day-to-day operations of Assisted Living Community.
- Ensure quality care and services to residents and promote positive resident and family relations.
- Operate community in a manner that which ensure company profitability by meeting all community budget and census guidelines as set by corporation.
- Provide resident enrichment programs in areas of social interaction, entertainment, arts and crafts, physical exercises education, religious services and community involvement.
- Comply with all federal and state regulations regarding care of the residents and all community rules.
- Oversee healthcare and related programs and services and ensure that all state-mandated rules and regulations are carefully followed.
- Actively manage and lead community team, recruiting and retention of key contributors, performance management, employee development, coaching and feedback.
Community Relations Director
Pacifica Senior Living
Klamath Falls, OR
09.2017 - 03.2020
- Conducts outreach to both current and potential prospects, plan outreach activities, support client retention programs, establish and maintain community partnerships and schedule educational events.
- Maximize Census , Revenue, and Profitability
- Strong ability to convert leads into tours, and tours into move-ins.
- Reinforce company's brand reputation through marketing strategies, advertising programs, and community outreach events
- Strong customer service and interpersonal communication skills.
- Excellent written and verbal communication skills.
- Team who player is always willing to do what it takes. No jog is too large or too small.
- Passionate about giving excellent care for taking caring for residents and their families.
- Ability to lead and facilitate small or large group presentations.
Assistant Manager
Walmart
Klamath Falls, OR
03.2009 - 08.2017
- Assess daily the stores ability to meet/exceed customers’ expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.
- Lead coaching and development of associates.
- Lead teams in execution of merchandising and operating initiatives.
- Achieve weekly, period and annual sales, wage budgets, profit budgets.
- Reduce shrink and reduce each store departments contribution.
- Analyze and respond to local competition.
- Role model values of respect, honesty, integrity and safety.
Customer Service Representative
Abba Freight Systems, LLC
Medford, OR
07.2005 - 03.2009
- Arranged transport of goods with shipping or freight companies.
- Assisted customers with shipping and and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems.
- Educated customers to enhance sales.
Home Manager / / Fred Meyer
Fred Meyer
Klamath Falls, OR
07.1992 - 07.2005
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Education
Bachelor of Science - Business Administration
Portland State University
Portland, OR06.1981
Skills
- Revenue Generation
- Sales Closing
- Multitasking abilities
- Verbal & written communication skills
- Marketing Plans
- Facility Tours
- Community Relations
- Advertising Campaign
- Media Relation
- Management
- Public Relations
- Campaign management
- Budgeting
- Social media expertise
- Reputation management
Timeline
Executive Director
Pacifica Senior Living
03.2020 - 11.2020
Community Relations Director
Pacifica Senior Living
09.2017 - 03.2020
Assistant Manager
Walmart
03.2009 - 08.2017
Customer Service Representative
Abba Freight Systems, LLC
07.2005 - 03.2009
Home Manager / / Fred Meyer
Fred Meyer
07.1992 - 07.2005
Bachelor of Science - Business Administration
Portland State University