Mark Scaramuzzo
Tucson,USA
Summary
Dedicated to achieving excellence in all endeavors while prioritizing others' needs above personal interests
Dynamic professional with a strong focus on customer satisfaction and teamwork. Proven ability to work independently while maintaining high standards of integrity and honor. Committed to continuous learning and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Conductor/Switchman/Brakeman
Union Pacific Railroad
04.2021 - Current
- Responsible for the safe, timely, and efficient movement of freight trains, managing crew operations, and ensuring compliance with safety regulations.
- Oversee the coordination of train movements, including connecting and disconnecting rail cars, operating track switches, and inspecting rail equipment for damage before departure.
- Maintain clear communication with train engineers, supervisors, and other crew members using verbal, hand, or radio signals.
- Prior to departure, conduct job briefings, verify paperwork, and ensure that there are no corrections required or discrepancies.
- Responsible for filling out conductor logs every trip.
- Utilizing zebra device for work events.
- Maintain all CBT courses for knowledge and further training.
Airport Communication Specialist Police/Fire/Medical Dispatcher
Tucson Airport Authority
10.2019 - 04.2021
- I answer emergency and non-emergency calls for service.
- I obtain important information in a timely manner and dispatch the appropriate department.
- During a police/fire/medical/or aircraft emergency I must maintain calm and must be able to multitask quickly and efficiently.
- I work with a multiple radio program and multi-line phone system.
- I monitor seven computer screens at once- two of which is a multi-camera program.
- I am ACIJS/NCIC/ACIC certified, in which I had to pass a full criminal background check in order to run wants/warrants/license and registration.
- I also dispatch other departments to incidents occurring at the airport such as: custodial, maintenance, and airside operations.
- I am responsible for monitoring multiple alarms that can alarm throughout the entire airport.
- After hours we are also responsible for answering the customer service line and help passengers with any questions or direct them in the right direction.
Customer Service Representative 1
Arizona Department Of Transportation
04.2017 - 10.2019
- Abide by all State Laws/Statutes/Policies.
- Q1 – Q4 Training Completed.
- Driver License Basic/Advanced Training Completed.
- Title and Registration Basic/Advanced Training Completed.
- Works under supervision and/or a lead while in training.
- Has the authority to make limited decisions regarding formatting of output documents, determines sequence of assigned tasks, exercises limited judgement in applying established procedures, rejects incomplete and inaccurate/invalid documents from the public.
- Learns to perform basic tasks in the areas of vehicle registration, inspection and title work, administering written, vision and road tests, issuance and renewal of vehicle driver license, responding to inquiries from various entities, and assessing fees, collecting taxes, auditing dealers and salvagers to collect taxes.
- Work product consists of processing of licenses, registrations, titles, permits and vital records.
- Revenue recorded and deposited daily, inquiries satisfied and public informed.
- Responsible for the accuracy and timeliness of work products; security of cash receipts, accountable forms, applications, licenses and a variety of basic clerical duties.
- Navigating/Operating TPX/BlueZone System.
- Creating state records.
- Processing/Issuing state credentials.
- Processing/Issuing Titles and Vehicle Registrations.
- Preventing Fraud.
- Handling of monies/Opening/Closing Cash Drawer.
- De-escalating Irate Customers.
- Furthering knowledge through consistent training.
- Assisting coworkers in the workplace.
- Remain Alert.
- Motor Vehicle Division (Tucson East)
Education
High School Diploma -
Mountain View High School
Tucson, AZSkills
- Oversee timely and efficient operation of freight trains in compliance with all safety regulations
- Maintain clear communication and job briefings with other field personnel and the train dispatcher to ensure everyone goes home safe
- Document delays and promptly notify supervisors with information that may affect train movement or pose a safety risk
Additional Information
I've done volunteer work with Habitat For Humanity building houses., I enjoy being around people and helping them., I'm very positive and encouraging., I'm always willing to learn., I am a very disciplined individual.
Timeline
Conductor/Switchman/Brakeman
Union Pacific Railroad
04.2021 - Current
Airport Communication Specialist Police/Fire/Medical Dispatcher
Tucson Airport Authority
10.2019 - 04.2021
Customer Service Representative 1
Arizona Department Of Transportation
04.2017 - 10.2019
High School Diploma -
Mountain View High School