Mark Schechinger
Sparks
Summary
Experienced professional with a strong background in managing vendor relationships and ensuring compliance with regulatory requirements. Analyzed customer feedback data to develop actionable plans that enhanced service offerings. Provided leadership during organizational changes, effectively coaching and mentoring team members to improve performance and resolve conflicts. Demonstrated ability to maintain high customer service standards while enhancing team morale through recognition programs and career development opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager and Lead
Grand Sierra Resort and Forever Resorts
Sparks
08.2007 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Arts - Communications And Psychology
Clarke University
Dubuque, IA06-1987
Skills
- Customer service
- Project management
- Team building
- Vendor management
- Conflict resolution
Accomplishments
- Recently awarded Rock Star of the Month at Grand Sierra Resorts and promoted to Lead one year ago.
- Awarded highest evaluation scores possible on a government evaluation as a Park Ranger from 2007 to 2020
- Awarded employee of the year as a Manager on Duty for Forever Resorts from 2004 to 2007
- Authored over 100 magazine and newspaper articles and currently completely a novel series, which has thus far received excellent reviews.
- Increased sales over 400 percent as a marketing director and currently hold the record for promoting the most park permit and pass sales at Pinnacles National Park, Death Valley National Park, Yellowstone, Mammoth Lakes and Lone Pine.
Certification
- Currently own a Nevada casino gaming license and a Nevada casino license to serve alcohol.
- Promoted to lead in the Grand Sierra Resort grand theater and awarded Rock Star of the Month in January.
Affiliations
- Volunteer for Soulful Seeds organization to help homeless and abused individuals.
Languages
French
Professional
German
Elementary
Spanish
Professional
References
References available upon request.
Timeline
Manager and Lead
Grand Sierra Resort and Forever Resorts
08.2007 - Current
Bachelor of Arts - Communications And Psychology
Clarke University