Mark Schmidt
San Antonio,TX
Summary
Skilled Operations Manager with solid experience managing all levels of multiple projects, including budgeting and administration.
Overview
11
11
years of professional experience
Work History
Graze The Yard
General Mager
San Antonio, TX
08.2017 - 08.2018
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responded to customer requests via telephone and email.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Developed effective business plans to align strategic decisions with long-term objectives.
- Ensured that each guest's experience was positive, memorable and consistent.
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales.
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
- Supported community outreach campaigns by collaborating with local organizations and community groups.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
General Manager
Premier Motorsports
San Antonio, TX
01.2013 - 10.2017
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
- Provided staff members with the support and training to achieve top client satisfaction.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Created effective organizational systems for reports, agendas, contracts and records.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
- Ensured that each guest's experience was positive, memorable and consistent.
- Monitord and evaluated teams, identifying and targeting opportunities for improvement.
District Manager
Health Care Services Group
San Antonio, TX
03.2011 - 01.2013
- Built positive and productive relationships with store and field leadership.
- Provided staff members with the support and training to achieve top client satisfaction.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Spearheaded the implementation of improved training initiatives for all personnel levels.
- Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations
- Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Maintained project quality with a hands-on management style.
- Enhanced resource allocations while monitoring expenses.
- Monitord and evaluated teams, identifying and targeting opportunities for improvement.
- Oversaw requirements, gaps analysis, training and development and implementation of new programs.
- Generated and developed leads to acquire new clients.
- Cultivated and strengthened lasting client relationships.
- Worked with support teams to resolve issues with product, service or accounting areas.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues.
- Developed and rolled out new policies.
Zone Merchandise Supervisor
Walmart
San Antonio, TX
01.2008 - 03.2011
- Monitored all ad signboards for the department and ensured cleanliness of displays.
- Managed all general orders and special assignment for the organization.
- Coordinated with customers and designed various store décor plans and provided upgrades.
- Monitored and ensured maintenance of merchandising standards in the assigned area.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Contacted other store locations to determine merchandise availability.
- Alerted customers to upcoming sales events and promotions.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Mentored new sales associates to contribute to the store’s positive culture.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Responded to customer questions and requests in a prompt and efficient manner.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
Education
GED - undefined
Robert E Lee High School
San Antonio, TX2002
Skills
- Budgeting
- Organized
- Project development
- Effective leader
- Relationship building
- Budget administration
- Customer service-oriented
- Operations management
- Customer service
- Timeline management
Timeline
Graze The Yard
General Mager
08.2017 - 08.2018
General Manager
Premier Motorsports
01.2013 - 10.2017
District Manager
Health Care Services Group
03.2011 - 01.2013
Zone Merchandise Supervisor
Walmart
01.2008 - 03.2011
GED - undefined
Robert E Lee High School
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