Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Mark Schrader

Elizabeth,NJ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

16
16
years of professional experience

Work History

Store Manager

Snipes
09.2013 - 01.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Retail Sales Associate

Macy's
04.2012 - 09.2013
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Assistant Manager

Express
09.2010 - 08.2011
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

Lids
09.2009 - 02.2010
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Assistant Manager

Olympia Sports Inc.
09.2007 - 07.2008
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.

Education

Associate of Arts - Business Education

Community College of Philadelphia
Philadelphia, PA

Skills

  • Customer Service Management
  • Store Merchandising
  • Operations Management
  • Hourly Shift Management
  • Team Development
  • POS Systems
  • Talent Recruitment

Accomplishments

  • Holiday contest winner in 2018 for an all expense paid trip to Mexico by exceeding sales target.
  • District Top Performer, percent Increase Over Sales Plan in 2015
  • District Top Performer, Conversion vs Goal in 2017
  • District Top Performer, UPT vs Goal in 2018
  • District Top Performer, Perfomance vs LY Sales in 2018
  • District Top Performer, Conversion vs Goal in 2018
  • 2019 Favorite Business Award Kicks USA
  • 2020 Favorite Business Award Kicks USA


Languages

Tagalog
Professional Working
English
Native or Bilingual

References

References available upon request.

Timeline

Store Manager

Snipes
09.2013 - 01.2024

Retail Sales Associate

Macy's
04.2012 - 09.2013

Assistant Manager

Express
09.2010 - 08.2011

Sales Associate

Lids
09.2009 - 02.2010

Assistant Manager

Olympia Sports Inc.
09.2007 - 07.2008

Associate of Arts - Business Education

Community College of Philadelphia

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Mark Schrader