Mark Schumacher
Akron,OH
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
27
27
years of professional experience
Work History
Logistics Sales Specialists
Medline Industries, LP
01.2013 - Current
- Responsible for all logistical and on boarding new prime vendor deals for the Non Acute Division
- Understand new customers current logistical process and provide solutions to implement into health system before transferring their business to Medline.
- Responsible for account set ups and working with gpo to roster accounts to gpo membership.
- Onsite assessments to provide customer with value added opportunities that Medline provides
- Work with Implementation team provide customer transition to Medline
- Work with Corporate accounts team to develop process and plan through implementation
- Work with Medlines Acute Care Division to provide customer with standardization of products throughout the continum of care care with the health care system.
- Provide logistical solutions to help health care system streamline and provide standardization to their Non Acute accounts.
- Onsite assessment of Implementation after go live
- Continue to provide health care system with support and solutions
Sales Manager
Medline Industries, LP
01.2007 - 01.2013
- Managed team 15 regional sales representatives in Ohio and New Jersey and consistently achieved high sales targets.
- Prepared sales presentations for clients showing success and credibility of products.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Negotiated favorable contract terms with vendors in support of cost reduction efforts and improved profitability margins for the region''s business operations.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Finalized sales contracts with high-value customers.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Drove sales by developing multi-million dollar contract sales.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Executed successful promotional events and trade shows.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Medical Sales Representative
Diamed USA(Medline Industries, LP)
01.1997 - 01.2007
- Provided valuable feedback to product development teams based on customer insights, contributing to the continuous improvement of product offerings.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Supplied hospitals and physicians with in-depth information on [Product or Service].
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Prepared and delivered product presentations and answered questions about [Product or Service] to increase sales.
- Expanded market share by proactively prospecting new clients through targeted cold calls, emails, and in-person meetings.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Educated new sales staff on store policies and customer support operations.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Supported [Number]% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Serviced existing accounts on regular basis to maximize revenue.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Nurtured long-term client relationships through regular follow-up visits, ensuring satisfaction with products and services provided.
- Grew account base [Number]% by delivering high-impact product presentations to medical specialists.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Arts - Accounting
Walsh University
Canton, OH05.1992
Skills
- Project Planning
- Quality Assessment
- Process Improvement
- Audit reporting
- Management collaboration
- Proficient in Excel
- Process Analysis
- Program Evaluation
- Supply Management
- Organizational Skills
- Excellent Communication
- Computer Skills
- Team Management
- Task Prioritization
- Organization and Time Management
- Team building
Timeline
Logistics Sales Specialists
Medline Industries, LP
01.2013 - Current
Sales Manager
Medline Industries, LP
01.2007 - 01.2013
Medical Sales Representative
Diamed USA(Medline Industries, LP)
01.1997 - 01.2007
Bachelor of Arts - Accounting
Walsh University