Mark Scott
Concord
Summary
Dynamic Operations Manager with a proven track record at Hayward Lumber Co, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and streamlined processes, resulting in increased profit. Skilled in inventory management and conflict resolution, fostering a culture of accountability and performance improvement.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Operations Manager
Hayward Lumber Co
11.2017 - 05.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
National Lumber Co
04.2005 - 12.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Owner
Trimtek Design
01.2000 - 12.2005
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Architectural And Building Sciences
Holliston High
Holliston, MA05-1976
Skills
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Inventory management
- Inventory control
- Project management abilities
- Client relations
- Retail operations management
Timeline
Operations Manager
Hayward Lumber Co
11.2017 - 05.2025
Store Manager
National Lumber Co
04.2005 - 12.2016
Owner
Trimtek Design
01.2000 - 12.2005
Architectural And Building Sciences
Holliston High
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