Summary
Overview
Work History
Education
Skills
Awards Highlights
Timeline
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MARK SCULLY

NORTH BRUNSWICK,NJ

Summary

Resourceful Logistics and Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.


Overview

18
18
years of professional experience

Work History

3PL Account Manager and Market Place Director

HLC Bike
06.2020 - 11.2023
  • Managed day-to-day operations and decisions for all 3PL and B2B Accounts in self-directed work environment.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Established a culture of continuous improvement by fostering open communication channels with clients and internal teams
  • Provided freight analysis to optimize shipping rates and performance based on customer projections resulting in 27% found revenue annually
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently and developing and negotiating rates with new and existing freight partners
  • Managed and performed all market place operations for Amazon vendor and seller central, Walmart and Ebay selling environments
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Developed communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit client business.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Project Manager and Operations Support Manager

Metropolitan Warehouse
03.2018 - 04.2020
  • Monitored project progress, identified risks and took corrective action as needed to prepare a 220,000 Sq Ft facility for operations
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Managed fleet of 75 drivers white glove delivery service drivers in NJ, CT, CAN, NY, and FL
  • Negotiated and managed third-party contracts related to project deliverables.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Conducted research to address shipping errors and packaging mistakes.

Transportation Manager and Supervisor

Martin Brower
08.2014 - 03.2018
  • Scheduled and directed daily operations while overseeing 40 company union drivers and dispatch staff
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Oversaw team of 40 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Efficiently utilized a 32-vehicle fleet to provide organic ground and logistics support to 528 McDonald's Tri-State Restaurants
  • Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
  • Ensured all DOT-compliant standard operating procedures are followed, including hours of service, pre-trip/post-trip inspection procedures, company CMV standards and practices, and general maintenance of company equipment.
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Provided comprehensive reports detailing inspection findings, potential risks, and areas for improvement to relevant parties.
  • Increased compliance rates by conducting thorough DOT inspections on commercial vehicles and drivers.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.

Warehouse Manager and Inventory Control Manager

Costume Supercenter
07.2005 - 09.2014
  • Oversaw all standard operating procedures for warehouse staff, comprising of 35 employees plus 250 seasonal employees for e-commerce company
  • Ensured all project deliverables are fulfilled for a 100,000-square foot facility
  • Trained management team, confirming all company staff and departments complied with company policies and safety procedures per OSHA standards and guidelines
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Planned and coordinated all import and export transportation strategies according to supplier and customer demand
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Redesigned warehouse layout to accommodate new equipment and business, maximize space utilization, and optimize processes.
  • Implemented a warehouse KPI-based system to monitor production and workforce needs
  • Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management for three locations for three warehouses (NJ, Australia, and Canada)
  • Negotiated favorable contracts with suppliers, resulting in cost savings on inbound freight charges.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Minimized product obsolescence through proactive identification of slow-moving items and implementation of targeted sales strategies.
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.


Education

Electronics/IT Degree -

LINCOLN TECH

Bachelors in Journalism - Journalism, Broadcast And Psychology

MIDDLESEX COLLEGE
Edison, NJ
07.1999

Skills

  • 3PL and B2B Management
  • Supply Chain
  • Data analysis & statistics
  • Operations
  • Customer Needs Assessment
  • Relationship building and maintaining
  • Vendor management
  • Process implementation and automation
  • Transportation management
  • E-Commerce

Awards Highlights

  • Safety coach recognition awards and Full Honors in company-required training programs
  • Reduced cost of DC purchasing and saved $170,000 by accurately maintaining a budget based on $7,000 monthly, including DC utilities
  • Implemented and managed backhaul program that saved $900,000 annually
  • Improved drive camera safety statistics by 88%

Timeline

3PL Account Manager and Market Place Director

HLC Bike
06.2020 - 11.2023

Project Manager and Operations Support Manager

Metropolitan Warehouse
03.2018 - 04.2020

Transportation Manager and Supervisor

Martin Brower
08.2014 - 03.2018

Warehouse Manager and Inventory Control Manager

Costume Supercenter
07.2005 - 09.2014

Electronics/IT Degree -

LINCOLN TECH

Bachelors in Journalism - Journalism, Broadcast And Psychology

MIDDLESEX COLLEGE

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