Mark Secrest

- Welder's Apprentice

• Assisted welders with welding techniques and safety practices.
• Prepared materials and tools for welding projects and tasks.
• Followed instructions for operating welding equipment and machinery safely.
• Learned various welding methods such as MIG, TIG, and stick welding processes.
• Observed skilled welders to gain knowledge of best practices in the field.
• Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
• Measured workpieces with straightedges or templates to conform with specifications.

- Inventory Stock Manager

• Managed inventory levels for efficient stock replenishment and organization.
• Oversaw daily operations to ensure compliance with safety and quality standards.
• Trained staff on best practices for stock management and handling procedures.
• Conducted regular audits to verify stock accuracy and prevent discrepancies.

- Call Center Agent

• Managed high volume of outbound calls daily, achieving above-average conversion rates.
• Handled customer inquiries through phone, email, and chat with professionalism.
• Resolved complaints by delivering accurate information and effective solutions promptly.
• Performed data entry to update customer account information and maintain internal databases.
• Assisted with filing and organization of documents for efficient record-keeping.
• Greeted customers courteously to foster positive interactions and enhance satisfaction.

- Kitchen Cook

• Maintained cleanliness and organization of kitchen equipment and workstations.
• Assisted in inventory management by tracking food supplies and ingredients.
• Collaborated with team members to ensure efficient meal service during busy hours.
• Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.

• Oversaw poultry house operations including delivery management and delivery coordination with external pick-up crews
• Maintained healthy poultry population through monitoring and care practices
• Executed set up and tear down procedures between flocks to ensure optimal conditions
• Operated farm equipment (18-wheelers, 10-wheelers, tractors, combines, forklifts)

• Assisted in daily operations of a sustainable agricultural business
• Tilled ground
• Planted fields and mapped planting ground
• Managed animals (goats, pigs, turkeys, chickens, ducks, rabbits)
• Maintained breeding calendar