Mark Seeley
Chesapeake,VA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Pensacola Beach Marina & Charters. Skilled in problem-solving and teamwork, consistently achieving financial growth and fostering a positive work environment. Demonstrates exceptional people skills and a goal-oriented approach, ensuring high-quality service and team collaboration.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Sales Associate
West Marine
05.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Dock Master
Pensacola Beach Marina & Charters
02.2020 - 09.2022
- Managed fuel inventory efficiently to maintain adequate stock levels and minimize losses due to spoilage or theft.
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
- Organized special events at the marina that engaged guests while showcasing available amenities.
- Scheduled workforce shifts strategically to optimize staffing levels while maintaining high-quality service standards.
- Coordinated emergency response efforts effectively, minimizing damage and ensuring guest safety during adverse weather events.
- Negotiated contracts successfully with vendors, securing cost-effective supplies for daily operations.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Performed pre-shift and post-shift inspections of dock equipment.
- Increased marina safety with regular inspections and adherence to safety protocols.
- Developed an effective waste management system that minimized environmental impact while abiding by relevant regulations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Owner
Va. Beach Contracting, LLC
03.1991 - 11.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Supervisor of Operations
CFE Air Cargo
01.1974 - 09.1994
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Handle movement of security cargo and ammo around and in aircraft
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA05.1974
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Affiliations
- Installation Masters
Certification
- Installation Master Windows and Doors
- Dept. of Defence, Security
- Virginia Class A Builder
Timeline
Sales Associate
West Marine
05.2022 - 12.2022
Dock Master
Pensacola Beach Marina & Charters
02.2020 - 09.2022
Owner
Va. Beach Contracting, LLC
03.1991 - 11.2000
Supervisor of Operations
CFE Air Cargo
01.1974 - 09.1994
High School Diploma -
Lake Taylor High School