Mark Seevers
Coeur d'Alene,ID
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 24-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
24
24
years of professional experience
Work History
District Manager
O'Reilly Auto Parts
12.2020 - Current
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised 11 locations to enforce high-quality standards of operation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Supervised 11 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service
Store Manager
O'Reilly Auto Parts
06.1999 - 12.2020
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Customer Service
- Business Administration
- Performance Tracking and Evaluations
- P&L Responsibility
- Active Listening
- Operations Management
- Account and Territory Management
- Business Growth Opportunities
- Team Development
- District Growth Management
- Leadership Skills
- Judgment and Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
District Manager
O'Reilly Auto Parts
12.2020 - Current
Store Manager
O'Reilly Auto Parts
06.1999 - 12.2020