Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
37
37
years of professional experience
Work History
Radiology Admitting Worker
UCI-CIACC
06.2024 - Current
Optimized customer experience by delivering superior service and effectively troubleshooting issues.
Cultivated the highest level of patient service to ensure an exceedingly positive patient experience.
Consistently maintained full knowledge of all patients timeframes for appointments and monitored to make sure all wait times were kept to a minimum.
Ensured all patients' insurance coverage requirements were met prior to arrival to establish accurate billing.
Worked closely with all radiology techs, RN's, LVN's, and Hospital Assistants to make sure all aspects of the patients' experience was uncompromised and exceeded expectations beyond any radiology facility they had previously encountered.
CFO/Controller/Business Manager
Arrowhead Anesthesia Associates Med Group Inc.
02.2007 - 05.2012
Reported Directly to the CEO/Clinical Department Chair
Directly supervised all administrative/support staff.
Managed all administrative requirements of all staff consisting of 12 MD's, 20 CRNA's, and 10 support staff.
Oversaw budgets, payroll, and accounts payable and receivable.
Managed all financial aspects of the Corp including establishing Lines of Credit and Tax Reporting.
Maintained all HR, 401k, FSA, accrued PTO and additional benefits for staff.
Assisted in developing and incorporating "in house" billing department which resulted in significant savings over the previous hired billing agency strategy.
Participated in the decisions of annual employee bonuses.
Planned and executed all corporate events.
Certified Surgical Technologist
Long Beach Memorial Medical Center
04.1999 - 02.2007
Completed a year long certification program required for role of Certified Surgical Technologist.
Worked full time directly with surgeons and OR clinical staff.
Assisted in all aspects of multi-specialty surgical intervention including, General Surgery, Neurology, Plastic/reconstructive surgery, Opthalmology, Urology, Orthopedics, ENT, and Oncological radioactive seed implantation procedures.
Responsible to maintain strict control of all aseptic technique for all those participating with and in any way present during surgical procedures.
Responsible to be a patient advocate from the time the patient arrived in the OR to the point that they leave.
Created and maintained a good working relationship Surgeons and clinical staff.
Self Employed Artist
Over the Edge Ceramics Studio
05.1992 - 04.1999
Self educated in the medium of ceramics and opened "Over the Edge Fine Art/Ceramics Studio.
Created retail arrangements with real estate brokers and obtained representation at the LA Mart in downtown Los Angeles where my work was sold nationally.
Maintained all business aspects including shipping and accounting for a sole proprietorship.
Assistant Vice President
Bank of America
10.1987 - 05.1992
Started with Bank of America as a teller position and in approximately 4 years was rapidly promoted and achieved the title of Assistance Vice President.
Reported directly to the Vice President.
Supervised all branch staff in absence of the Vice President.
Coached staff in sales skills and customer service to achieve branch goal requirements.
Located in downtown Los Angeles across from City Hall with extremely diverse, multicultural, multi-socioeconomic clientele.
Assisted Vice President with all aspects of managing branch functions.
Cultivated "preferred banking" relationships with clients of high net worth in all retail bank products including Deposit accounts, Investment accounts, Mortgage/Auto/Personal loan origination.
Exceeded all personal sales goals for each year employed.