Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mark Serino

Waxahachie,TX

Summary

Seasoned General Manager with a proven track record at Rooster Home and Hardware, enhancing operational efficiency and customer satisfaction. Expert in brand management and vendor relationships, I excel in training teams to exceed sales targets. My leadership has consistently fostered robust purchasing strategies and nurtured long-term customer loyalty, achieving significant business growth.

Overview

31
31
years of professional experience

Work History

General Manager

Rooster Home and Hardware
Dallas, TX
09.2016 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Assistant Project Manager

Elliotts Hardware
Dallas, TX
05.2015 - 11.2016
  • Developed project plans, identified resources and established deadlines.
  • Assisted with the preparation of presentations, reports and other documents related to projects.
  • Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
  • Worked closely with senior managers to ensure that all projects were completed according to schedule.

Assistant Store Manager

Elliotts Hardware
Dallas, TX
05.1994 - 11.2014
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Visual Arts

Booker T Washington
Dallas
06-1992

Skills

  • Brand Management
  • Sales
  • Training and coaching
  • Vendor relationships
  • Purchasing
  • Merchandising

Accomplishments

  • While at Rooster Home and Hardware I have helped the store to win recognition with several local organizations every year. Continually winning Best of in various categories in the Best of DFW Peoples Choice Awards and the Local Advocate magazine.

References

References available upon request.

Timeline

General Manager

Rooster Home and Hardware
09.2016 - Current

Assistant Project Manager

Elliotts Hardware
05.2015 - 11.2016

Assistant Store Manager

Elliotts Hardware
05.1994 - 11.2014

Visual Arts

Booker T Washington

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Mark Serino