Mark Sexton

Okatie,SC

Summary

Motivated business leader with twenty plus years of proven success in management and Dealership operations. Committed Servant Leader passionate about fostering growth and development among team members to maximize their potential and uphold customer-centric strategies. A meticulous, adept multitasker who excels in high-pressure,fast-paced settings.

Overview

years of professional experience

Work History

Executive Manager

Vaden Nissan & Infiniti

10.2019 - 09.2024

Instrumental in stabilizing the dealership by implementing strategies that significantly reduced employee turnover, doubled sales volume, doubled service repair order counts, and improved overall profitability
Focused heavily on customer retention and satisfaction leading the dealership to achieve their first Reputation.com top 800 award

General Manager & Managing Partner

Jim Barkley Toyota

03.1989 - 08.2018

Led a team that defined a customer-centric Sales and Service Experience that was considered ahead of its time that resulted in dramatically increased levels of Customer and Associate Loyalty as well as Market-Leading Sales and Profitability
Achieved the Toyota Presidential Award for thirteen years during my tenure as General Manager
5,500 | Annual New and Used volume
54,000 | Annual Customer Pay RO
$165M | Annual Revenue

Guiding Principles

Guiding Principles:

PRICING: Market Based pricing strategies to maximize vehicle turn and velocity. Focus on Market competitive pricing and strategies on Key Retention items in Fixed Operations to maximize customer retention and the highest levels of shop efficiency.

MARKETING: Strong focus on Digital Marketing and the highest ROI activities leveraging measurable data and analytics to ensure Marketing effectiveness across all competitive mediums.

CUSTOMER CENTRIC PROCESS: Identify and serve the needs and expectations of our customers by developing processes that exceed their expectation before, during, and after the sale. Lead by example to ensure processes are adhered to and consistent for all guests. Empower Dealership Associates at all levels to make decisions, take care of customers, and focus on a fast friendly delivery in less than 1 hr.

EXPENSE CONTROL: Guiding philosophy to not "Out Price" the competition, but to "Out Expense" them. Reduce wasteful Operating Expenses but ensure we reward and compensate team members and maximize profit potential.

SERVANT LEADERSHIP: Leading by example at all levels, "Show," don't "Tell." Work ethic and attitude are the cornerstone of all successful teams. Recruit and identify talent internally to develop careers in a rewarding environment that feels like family.

References

Patrick Center, VP Southeast Toyota Distributors, (864) 254-8829
Jane Vaden Thacher, President Vaden Automotive Group, (912) 667-3750

Timeline